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“Today we met with Stephanie at Cottage Grove location. She was so patient and kind with me and my grandmother. Honestly, one of the best experiences from that store. She’s a really beautiful soul.”
“Women staff are very helpful to help you pay bills in a quick manner. Came in during lunch hours and was still helped by a young lady on her lunch break. ? she deserves a raise for handeling my customer service issue because i know how busy it gets up north ?⌚️??”
“you want the best service when I say they are patient work with you are for the people the best phone store in United States I can’t make this up I’ve been going to them over seven years now the best in town of Chicago Heights”
“Emmanuel is amazing, he was very patient with me and helpful when purchasing and setting up everything for my daughters phone. Thank you for having such an amazing professional attitude with me. You are 20 stars in my book.”
“Zack was super helpful, friendly, and did quick work! I had an issue with my SIM card reader and they didn't charge me a fortune and I had my phone back in a half hour. 10/10”
“Yeah, I came in here to south Chicago Heights store and didn't expect to get the kind of customer service skills that I got from this young lady Shaira at the cricket store and I would highly recommend having her help you cause she'll go above and beyond to make sure that customer is right!”
“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”
“Diego was the most helpful in helping me with setting up internet, new phone and installation of several new apps. His time, patience and knowledge was the best customer support I have received in a very long time.”
“Liseth when I had enter the store she greeted me w/ a smile she help me to change my due date I'm so happy, also she told me about upgrade for my phone Yes I will be back Thank you for good communication...”
“Aisha was very helpful, quick, and pleasant. I was able to start my new service and she activated the phone before I left, making everything a little easier for me. I was in and out within 20 minutes, which was great since I have 2 small children. I really appreciated the promptness and willingness to get me what I needed in a timely manner. Price was great too!”
“01/28 Luis helped me troubleshoot my phone I had a virus on my phone and he helped me fix it fast and quick also his customer service is outstanding I would recommend coming here to all my friends and family.”
“Silvia and Angel were sweethearts! They were able to answer all my questions and gave me a great deal on a new phone and accessories. Definitely recommend this location. Thank you girls!”
“I recently went to the AT&T store in Homewood to express my concerns with my internet and cellphone bills. Thanks to the patience and help from Sandy and her manager Gina, I left the store feeling much better about what I need to do to reduce my bills.”
“I recently visited Cellular 4 U INC and had a great experience! The guy KASHIF was very knowledgeable, friendly, and genuinely helpful in guiding me to the right phone based on my needs and budget. The best part was their customer service and he explained all features clearly, helped me with setup, if any one locking for mobile phones, mobile cases and all accessories.
Highly recommend this shop to anyone looking. BEST SHOP IN TOWN”
“Tyler! Fixed the broken-off piece of lightning cable stuck in my son's (poor, long-suffering) phone within just a couple minutes, and is now investigating son's (long-suffering) Switch to see what's wrong with it. He was up-front about costs, did not try to push anything, and I'm looking forward to working more with him if we need electronics work in the future.”
“Crystal was simply amazing! I can in with a dire situation and she worked it out with grace and ease!!! %1000 satisfied and I will follow her where she goes for my ATT phone services. She’s the absolute best after making my day so much better with easy solutions. Too good to be true! Thank you!!!!”
“Constance helped me she was so nice and informative, also the manager Riziq was the first to greet me with a smile and made me feel comfortable and very welcoming. The store was clean and helpful thank God I live close to an att store that is good because I always have bad experience with other at&t stores.”
“This cricket location has the most incredible Customerservice you could ever imagine! They were able to help me out with a Sim card issue that was an emergency and they could not have been more pleasant. The owner Erin was extremely helpful and so nice to deal with at this difficult time. I highly recommend this location and I have had great service with cricket and will never go back to another phone carrier. Thank you Erin and I appreciate your Customerservice so much! Well done and keep up the good work.”
“Sein, The stores owner was extremely helpful in my phone purchase, and setting up my new phone. I recommend this store because the customer service was exceptional. On the scale of 1 to 10!!!!! The Cricket store gets a 20!!!!!!!??”
“My tablet disconnected itself from the internet, which is a huge problem because I run a small business on it. Tyler fixed the problem within minutes! Thank you Tyler”
“I'M UPDATING THIS OLD REVIEW FROM 4 TO 5 AFTER GOING BACK & READING OLD REVIEWS SINCE THEY'RE STILL BETTER THAN OTHER PLACES I'VE BEEN TO SINCE THEN?THEY WEREN'T ABLE TO FIX MY BROKEN PHONE AND I KNOW THEY REALLY TRIED, WHICH IS MORE THAN I CAN SAY FOR SPRINT! THEY'RE VERY NICE & HAVE ALOT OF ACCESSORIES!!”
“Charelle was absolutely amazing! Had such a high level of detail, amazing customer service, and was a pleasure to work with. It is people like Charelle that will keep me on as an AT&T customer.”
“After a total of 6 hours over 3 days, with 6 customer service representatives (in person and over the phone)—it’s HANDLED.
Monica and Lauren have been amazing! I came in with more problems than money. I’ve spent my entire weekend in Chicago troubleshooting this phone issue! In 20 minutes—everything was solved. They also showed me how to avoid repeating the issue in the future.
10/10 experience!”
“Got an offer from this store for a new phone for $50 and Ana was such a great help helping set my new phone up and transfer what I needed. Very greatful for her service”
“The service was welcoming and professional. The store rep carried a positive energy about him that made the business pleasant. Great deals for exchanges of service. Thank you.”
“An Absolutely amazing experience. We received great customer service from Eddie and Josh. Eddie is the Man for real!!!!!
I definitely like total wireless but I really love Lansing Total wireless…
Great service!!!!
Great value!!!!
Lots of laughs and savings!!!!!”
10AM - 6:30PM
18107 Torrence Ave, Lansing
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“Great place to do business with.I have been a customer for over 10 years..my phone blanked out on me Sunday mother's day.. stopped in and Diamond got me in a new phone she was very knowledgeable and patient.i discovered when I got home that phone didn't have enough storage so I came back Monday and Diamond, Jay and Mike took care of me on the upgraded phone.
Staff is very professional and patient and sincerely want to give good service and appreciates your business.
Oh forgot to mention Jay was extremely patient with a Spanish speaking customer and got them the iPhones they wanted.dispte the language barrier.
A real righteous place to do business with!
Small store but BIG CUSTOMER SERVICE !!”
“This store is a cut above the rest, two very patient team members, Sade and Martina we appreciate you both they got my son straight with everything he needed for his new phone at a very reasonable price. This store location is very clean and convenient with parking give them a visit tell them MsCathy sent you. Always remember when changing phones though make sure you unload all unnecessary info.”
“Salene, Simply the best!! Help my daughter and I find a plan that she could afford. He was upfront with the cost and no hidden fees. If you are looking for new service this place is the best. Thanks Salene!!”
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“Kela at the south Holland store was an amazing sales person. She got me in and out got my phone together got my information from my phone to another from my tablet to another beautiful personality.!!”