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“Jacob in the service department did an amazing job fabricating sheet metal clips for my birdcage. He was so polite and patient and gosh was he fast!
I can't say enough for the Ace Hardware in McHenry. it's one of the few places you can go and still get awesome customer service When they say it's the place with the helpful hardware man they're not kidding”
“The store is becoming more organized and the prices are better than when it was a True Value. I got a good deal on black oil sunflower seeds to feed the birds and critters in my yard; so I'm happy. Everyone is always friendly at this Ace.”
“I had a kids pool party and after 4k in quotes more than a new heater 2x over between 2 combines being a mechanic I replaced the parts. Heater does not work. Desperate called Novonty and there friendly tech came out last minute and found the issue within about 15 min. I located the part and installed it 20 kids happy. That hayward tech deserves a raise! Probably would have solved issue without me spending 800$ in parts or my labor. Got a issue call them first. They don't rip you off!”
“If you're unsure about what tools/supplies you need to complete a job, the crew here will help you with whatever you need, from planning to completed project Antioch Ace can get you through it.”
“I was searching for someone to fix my lamp (one in a pair of lamps that I love). After a number of calls someone said there is a guy at the Richmond Ace Hardware who can fix things - he might do lamps. The guy was Joe. I walked in with the lamp, he assessed it and fixed it within 10 minutes! He was friendly and knowledgeable; I left the store thinking this guy is a great resource. Richmond Ace is not my local Ace Hardware, but it will be my first stop moving forward.”
“Best place to be in while waiting for your kids in their out of school activities ?
Most of the tools are made with very decent quality.
Saved me a lot of money, specially for expensive tools like the car jack, I saw many videos online and even some reported that the car jack from HF was at the level of snap on at less than half of the price. So I purchased it, and yes, this car lift works like it was supposed to do, no complaints about (now 2 years with it and still performing flawlessly)
I'm not a mechanic by any means but I dedicate a good time to my crappy cars and most of the tools from HF performed really well.
Power tools (Hercules lineup), hand tools (icon and Pittsburgh) and so on.
For professionals, you guys for sure give your money to the truck guy, but for any weekend enthusiast HF is enough.”
“I am blind, and when I go in there, the staff that is working is very accommodating. I apologize that I cannot remember the names of her. I am very grateful that they’re able to help me find all the products that I am after and I feel very comfortable shopping here. Thank you very much!”
“I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!”
“It's Home Depot, so you can get most of the usual home improvement things. I would give it 5 stars, but the tools selection is mostly made in China and not worth the price.”
“Home Depot always has helpful and knowledgeable employees that make our shopping enjoyable. Prices are fair and the store is always stocked, clean, and organized.”
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“We built our deck ourselves, and Jeff, Sandra, and Ken were absolutely amazing to work with! From planning and material selection to delivery and troubleshooting, their support was key to our DIY success.
We frequently stopped by to talk through ideas, and they never made us feel like a bother or that we were taking up their time. They were always welcoming and genuinely invested in helping us succeed. Their showroom helped us choose the perfect railings, and their guidance gave us the confidence to finish the project on time and right on budget.
Even when we needed extra materials not in stock, they went above and beyond to get them to us the same day! In a world where customer service often means talking to an AI bot, their responsiveness and genuine care were a breath of fresh air. We highly recommend Premium Decking Supply to anyone building a deck!”