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December 2023 by Keepinitfun
Stayed one night with my new puppy and another dog. Really appreciate that they accept pets, getting harder to find and is really a necessity for those of us who travel with our pets. Facility and rooms were clean and fresh. Staff was friendly. Location is great as it is near many dine-in and fast food restaurants as well as shops and close to anywhere else you may want to go.Rooms: Clean and spacious.
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December 2023 by Huang Danny
This is a comfortable and quiet hotel. The handsome service manager is polite and kind. The lobby is spacious and clean. The rooms are clean and tidy. The large double bed is warm and comfortable and feels like home. The quilt is extremely comfortable! The bathroom is also equipped with shampoo and shower gel, which are not found in other hotels, which is great! I recommend everyone to come here, it's well worth it! One last tip, it would be perfect to have a pair of slippers in the room!
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October 2023 by Lisa Nardi
This and Staybridge Suites are the two best IHG hotels in Springfield. I had a great stay this time. Max at the front desk is always amazing. He is friendly, he smiles, and is very accommodating. I can't say enough good things about Max. My room was better this time around with newer appliances and pots and pans. I like the variety of pillows too. My room was nice and quiet and I was pleased with the service this time. Thank you, Max.Rooms: The bed and pillows are nice and soft and comfortable.
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October 2023 by Mary V.
Do not stay here unless you like cockroaches. Complaining only made worse. I will never stay at IHg again
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August 2023 by Mikel Brooks
I was impressed when I walked in my room. Very nice layout, roomy, comfortable beds, nice restrooms and showers. If this place had a pool it would be perfect. ?
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August 2023 by Kelly Sheffield
We stayed for a week during the Palomino World Championships Horse Show and it was a great stay. Wonderful hospitality. Clean rooms and facility and very friendly staff. Highly recommend this location.
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July 2023 by Eli Harold
Staff are super friendly bathrooms could be a little bit cleaner,but that's all I have to say about that. The TV system is great foe those of us who like to steam from our own devices or hook up our laptop or gaming system.
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June 2023 by Darrah Sabo
Spacious rooms, very knowledgeable staff and great location. The ONLY downside I've noticed so far, is that there is definitely a detectable strong scent at some points in the hallway. I've had no issues with my rooms however. The closet is spacious. The bathroom is super clean and well stocked. The little kitchen are seems well stocked. All the appliances work and are not obnoxiously noisy.
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June 2023 by Richard Mullens
Candlewood Suites located in Springfield, Illinois is awesome. The property is very well maintained. This is by far the VERY BEST Candlewood Hotel that we have ever stayed at. It’s conveniently located just off of the interstate. We are traveling with our pet and this place is very pet friendly. The rooms are very spacious, clean and well appointed. They have plenty of parking. The employees are extremely nice and helpful. There are plenty of restaurants nearby. The WiFi works well here. If you are traveling with or without your pet we would highly recommend staying here.Rooms: The rooms are very clean and very well maintained.Safety: No issues.Walkability: There are plenty of restaurants within walking distance.
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January 2023 by Danielle Crawford
Dalton McGill I can’t say enough thank you for making my stay there pleasurable my checkin easy and quick I had a rough day and he went the extra mile to make sure I picked my head up and smiled on my way to my room peacefully. If ever I need to come there again I would. Dalton was everything I’ve never met an agent as pleasure as him. Thanks again Dalton for everything.
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November 2022 by Cory Podlinsek
Staying here for 5 days. Rooms seemed nice at first but lamp light bulb burned out, exhaust fan in the bathroom was full of dirt and dust bunnies. TV on has 43 channels and not very good ones, especially with our 2 little kids. Everything else you have to stream. Other hotels have over 100 channels. We had no linens or pillows for the pullout bed. The young lady on the night shift was awesome and very helpful. Was very disappointed because it's a very nice hotel.
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October 2022 by James Birkenmeyer
TV did not work, bed so soft you have to climb to cross it, deep tub - great for a luxurious bath - bad for older folks to get in and out, then the final issue... their continental breakfast is not included in the
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September 2022 by Brendan O'Dell
It was clean. It is recent. It still seems pretty fresh. Seems to be well maintained. It was however lacking a breakfast. Breakfast is the most hospitable thing a hotel does beyond just providing a stay. I regard it critical in terms of service. Breakfast is the difference between this hotel and a five star example.
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June 2022 by Paula Johannesen
Very clean, good check in. But every time I’ve stayed here I’ve been woken up early on checkout day by the cleaning staff. Check out isn’t till 11, but I get pounding knocks starting as early as 8 am, and this most recent trip twice in the space of 10 min. I travel for work and work late, this policy is not ok. They ignore do not disturb signs, if the signs are provided at all.
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June 2022 by Domo
I am very disappointed in this hotel, they claim that it recently got renovated, what exactly got renovated, not the rooms. And if it would have gotten renovated I’m quite sure they would have built more elevators, possibly put in a pool area or something. And this the only hotel I know that doesn’t serve breakfast. Overall the room, was somewhat clean. Not enough lighting in the room and on top of that the lamp in the room, didn’t work. Friendly staff and they do try their best to help when needed.
