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February 2025 by Craig Hohl
There is no way to reach the branch by phone!!!!! The customer service across sees, couldn't even reach the branch. 50+ calls over the time of 4 hours trying to get someone to answer. And this is trying to return a call from the branch!! 45 miles away!! Not just around the corner to go down there.
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December 2024 by Kenneth Mantel
Great customer service, banker Renee B really went out of her way to get a check issue resolved. Always such pleasant staff and great location.
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December 2024 by Joe O'Brien
Terrible bank but unfortunately too big to fail but they are a failure to me. Chase does not support or listen to their own customer’s issues (Panini check reader problem) and pass the buck. Chase has lazy IT support that should all be fired for incompetence. If you can’t support the products you provide your paying customers then you are trash.
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July 2024 by Jerry Sweis
Chase is the worst bank I've ever experienced. They show no regard for their customers, arbitrarily closing accounts without explanation. Recently, I opened a new account only to receive an email two weeks later stating it would be closed and when talking with them they have no explanation for why it was closed (What a disgrace). I have never encountered such an experience with my accounts at other banks. Despite having accounts with several other US banks, Chase stands out as the worst bank in the US in every single aspect. I strongly advise against banking with Chase and suggest looking elsewhere for better service.
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January 2024 by Jayci Johnson
Great customer service. I was helped as soon as I came in! My situation was difficult but everyone was very helpful and considerate, doing whatever they could!It’s nice to see customer service is still a priority at some places!Thank you Chris for all the help and staying a little bit after close until you knew I was set!
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June 2023 by Darlene Harney
Met with Gregory at the Greenbriar branch in Springfield to open up a savings account! He was extremely professional and knowledgeable. He made it super easy and was so nice. Thanks Gregory for making us feel welcome!
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June 2023 by Ariel Frias
Bank is alright, but the drive thru ATM is broken every other week.
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March 2023 by Yahia Al Turk
Came at 12:40 pm to open an account. Service was declined. They said it takes 45 minutes and they close at 1
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March 2023 by Jelena McKinley
Waited 30+ minutes to add someone on my account as joint. Never had someone check in with me or tell me they will be with me. Never had someone take my name or concern down either. The entire bank was empty and the lady up front was rude.
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January 2023 by Totally Nicholas
Horrible customer service. Person working as a banker is nice, however the third party verification system they use is terrible, and the customer service people in the call center are rude and unhelpful.Don't bank here if you plan on making deposits, Chase makes it so their bankers have no control and can't legitimately help you. Was fine up until this point, I will be closing my relationship with them
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January 2023 by Nicholas Thomas
Horrible customer service. Person working as a banker is nice, however the third party verification system they use is terrible, and the customer service people in the call center are rude and unhelpful.Don't bank here if you plan on making deposits, Chase makes it so their bankers have no control and can't legitimately help you. Was fine up until this point, I will be closing my relationship with them
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October 2022 by Taylor Cervantes
The teller Yolanda did a great job with assisting me in getting clients' deposits done in a timely manner. She was patient, resourceful, and diligent in helping me find the correct accounts (especially considering all the crazy abbreviations for the clients' names)- and overall had a great attitude. Good experience here.
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October 2022 by Alice K.
Was in town and went through the drive through teller was very helpful! I was able to make my payment and was on my way
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April 2022 by Sara B
Incredibly rude manager. Stay away from this bank. Absolutely horrible customer service. The manager should be fired. The Chase Bank in downtown Springfield is a much better location. Most of the reviews on google all talk about the horrible customer service but nothing changes. They need to replace the bank manager.
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April 2022 by Jelena Marasevic
Waited 30+ minutes to add someone on my account as joint. Never had someone check in with me or tell me they will be with me. Never had someone take my name or concern down either. The entire bank was empty and the lady up front was rude.
