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January 2024 by Jayci Johnson
Great customer service. I was helped as soon as I came in! My situation was difficult but everyone was very helpful and considerate, doing whatever they could!It’s nice to see customer service is still a priority at some places!Thank you Chris for all the help and staying a little bit after close until you knew I was set!
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June 2023 by Darlene Harney
Met with Gregory at the Greenbriar branch in Springfield to open up a savings account! He was extremely professional and knowledgeable. He made it super easy and was so nice. Thanks Gregory for making us feel welcome!
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June 2023 by Ariel Frias
Bank is alright, but the drive thru ATM is broken every other week.
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March 2023 by Yahia Al Turk
Came at 12:40 pm to open an account. Service was declined. They said it takes 45 minutes and they close at 1
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January 2023 by Totally Nicholas
Horrible customer service. Person working as a banker is nice, however the third party verification system they use is terrible, and the customer service people in the call center are rude and unhelpful.Don't bank here if you plan on making deposits, Chase makes it so their bankers have no control and can't legitimately help you. Was fine up until this point, I will be closing my relationship with them
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January 2023 by Nicholas Thomas
Horrible customer service. Person working as a banker is nice, however the third party verification system they use is terrible, and the customer service people in the call center are rude and unhelpful.Don't bank here if you plan on making deposits, Chase makes it so their bankers have no control and can't legitimately help you. Was fine up until this point, I will be closing my relationship with them
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October 2022 by Taylor Cervantes
The teller Yolanda did a great job with assisting me in getting clients' deposits done in a timely manner. She was patient, resourceful, and diligent in helping me find the correct accounts (especially considering all the crazy abbreviations for the clients' names)- and overall had a great attitude. Good experience here.
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October 2022 by Alice K.
Was in town and went through the drive through teller was very helpful! I was able to make my payment and was on my way
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April 2022 by Sara B
Incredibly rude manager. Stay away from this bank. Absolutely horrible customer service. The manager should be fired. The Chase Bank in downtown Springfield is a much better location. Most of the reviews on google all talk about the horrible customer service but nothing changes. They need to replace the bank manager.
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April 2022 by Jelena Marasevic
Waited 30+ minutes to add someone on my account as joint. Never had someone check in with me or tell me they will be with me. Never had someone take my name or concern down either. The entire bank was empty and the lady up front was rude.
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March 2022 by Ike I.
I only use the drive through line and it's not bad at all most days it's not really busy at all and very convenient.
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January 2022 by Tiffany Neill
Very rude. Closing my chase acct and will never be back.
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November 2021 by kenny ponquinette
I have been to the branch multiple times and have only once received what I would consider competent service and it was when I asked to withdraw $10 in a roll of quarters. I couldn’t imagine running an establishment where multiple customers are sitting down waiting for service and aren’t even so much as greeted for over 30 minutes.
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August 2021 by Pvt. lunchbox
Never dealt with the workers but ATM is always working.
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June 2021 by yut squirrel
They don’t answer their phone. Ever. Nor do they care to work with customers.
