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“Excellent service at this location! We've always had great service from T Mobile as a whole. Darnell was so helpful and made replacing a broken phone 100% painless. So easy and he had us in and out with the new phone fully loaded in a very short time. Thank you, Darnell!”
Open 24 hours
2433 W White Oaks Dr, Springfield
Internet Service Providers
“I was in to upgrade one of my phones a few days ago and the process was very smooth without any unexpected fees…Will helped us and he was very knowledgeable and gave us straight forward information he was awesome and I can’t wait to go back and upgrade my sons phone..thanks Will!!!”
“Very satisfied. My husband and I stopped in on a Saturday afternoon, which I was dreading, but to my surprise we had no wait time. We wanted to see what modifications we could make to our plan to better suit our needs. Melissa, the employee that assisted us, was super friendly and knowledgeable. She was able to get us a much better plan for almost the same price. She went above and beyond to help us out. She also gave us information on the best deals for upgrading our phones when we were ready to do so.”
“Your i3 Broadband installer just left. He was skilled and quick. He answered all my questions, and was very friendly and kind. Thank you for assigning him to do this installation. For his privacy, I will not send his name. His initials are A.R.”
“Drew Palmer was awesome! He expertly handled upgrades and changes to SIX devices in one visit. We actually shopped at a big box store before, and then went to the Verizon store. We are so glad we did. We even started counting the random helpful tips he was sharing on all kinds of things related to our devices. Thanks to Drew for all your assistance.”
“I took a family member out to get the Internet Essentials program designed for low income people. They were very, very helpful and polite. Her modem was shipped to her and now I just have to go set it up for her.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“First off let me say that switching to T-Mobile was the best choice for us!! We recently had issues switching from Verizon to T-Mobile (for our kids watches only) , after many many many hours of support from T-mobile & apple It was suggested I go into an actual store and seek help. I must say that all the help online & phone support was outstanding. Not once did I ever feel like I was a hassle or slowing them down.
I prayed about this for days and today I went into the Springfield Freedom drive location (as advised by my Business acct rep Joshua Billingsley-Peoria IL) and was greeted as soon as I walked in. They were busy, as expected so I sat down and started to get things ready! Bryan Johnson was the store manager and he helped me... Bryan was able to resolve my issues and have my watches for my kids back up & running!!! It literally took him maybe 5minutes... I was so impressed with their staff, customer service and NO STRESS relaxing atmosphere. Thank you so Much! God Bless you
T.C. ROESCH”