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“First off let me say that switching to T-Mobile was the best choice for us!! We recently had issues switching from Verizon to T-Mobile (for our kids watches only) , after many many many hours of support from T-mobile & apple It was suggested I go into an actual store and seek help. I must say that all the help online & phone support was outstanding. Not once did I ever feel like I was a hassle or slowing them down.
I prayed about this for days and today I went into the Springfield Freedom drive location (as advised by my Business acct rep Joshua Billingsley-Peoria IL) and was greeted as soon as I walked in. They were busy, as expected so I sat down and started to get things ready! Bryan Johnson was the store manager and he helped me... Bryan was able to resolve my issues and have my watches for my kids back up & running!!! It literally took him maybe 5minutes... I was so impressed with their staff, customer service and NO STRESS relaxing atmosphere. Thank you so Much! God Bless you
T.C. ROESCH”
“I was in to upgrade one of my phones a few days ago and the process was very smooth without any unexpected fees…Will helped us and he was very knowledgeable and gave us straight forward information he was awesome and I can’t wait to go back and upgrade my sons phone..thanks Will!!!”
“Very satisfied. My husband and I stopped in on a Saturday afternoon, which I was dreading, but to my surprise we had no wait time. We wanted to see what modifications we could make to our plan to better suit our needs. Melissa, the employee that assisted us, was super friendly and knowledgeable. She was able to get us a much better plan for almost the same price. She went above and beyond to help us out. She also gave us information on the best deals for upgrading our phones when we were ready to do so.”
Open 24 hours
2433 W White Oaks Dr, Springfield
Internet Service Providers
9:00 AM - 8:00 PM
2500 N Dirksen Pkwy Ste A, Springfield
Internet Service Providers
“I was wanting to switch my service from Verizon and my rep Marcus was very helpful and got me a new phone along with new service as quick as possible it was a very pleasant experience.”
“Your i3 Broadband installer just left. He was skilled and quick. He answered all my questions, and was very friendly and kind. Thank you for assigning him to do this installation. For his privacy, I will not send his name. His initials are A.R.”
“Drew Palmer was awesome! He expertly handled upgrades and changes to SIX devices in one visit. We actually shopped at a big box store before, and then went to the Verizon store. We are so glad we did. We even started counting the random helpful tips he was sharing on all kinds of things related to our devices. Thanks to Drew for all your assistance.”
“I took a family member out to get the Internet Essentials program designed for low income people. They were very, very helpful and polite. Her modem was shipped to her and now I just have to go set it up for her.”
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“We recently had an excellent experience at T-Mobile on N. Dirksen. We originally shopped at another T-Mobile store here in Springfield and the experience was enough to make us want to switch carriers. We took a chance and stopped in the North Dirksen location. It was hands down a much better experience. We have to give a shout out to three amazing employees that made it happen: Kayla, Lesa and Darnell. Each one of them went above and beyond to make sure we were taken care of. They were patient and friendly while walking us through the phone set up process, making sure everything was ok before we left. Thanks to their teamwork and professionalism, we left feeling confident and appreciated as a customer. T-Mobile is lucky to have such a fantastic team! We highly recommend the North Dirksen location to anyone looking for top-notch support and reliable service.”