Verizon offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit the store in Springfield or order online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. Most reviews highlight the friendly and helpful staff, with specific praise for individuals like Darius and Marissa, who assisted with device upgrades and data transfers. Many customers enjoyed a pleasant experience and felt their issues were resolved quickly. However, some complaints mention long wait times and dissatisfaction with service at a different location. Overall, the local Verizon team is recognized for their excellent customer service and commitment to cleanliness.