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“The best replace place in town!! I came in with a swollen battery and phone that would not work at all. I was desperate to get access to my phone again. Micheal was so patient and reassured me they would take care of me. In less than an hour I had my phone back in perfect condition for less than anywhere else in town. These guys are amazing and so kind. They even put a screen protector on for me as a surprise. They will take care of you”
“Brian was great, very knowledgeable and answered every question. Helped with every step of setting up a newly activated phone. Brian is very personable and will recommend him to others looking for phone or internet service.”
“Everyone was so polite and helpful. I was truthfully ready to switch companies before I came to this location. The managers are quick to be of assistance and patient.”
“After 3 attempts to not have to wait for help, I was lucky to have kevontae Powell as my customer rep. He walked me through an email problem on my husbands phone. He was a great help. It was all done in 15 minutes. I always go here first. Thanks”
“Switching phone companies is never fun. Store manager Mickey Ryan made the process so much smoother and easier than I've ever experienced. He is very helpful and personable. If you ever need to visit this store, Mickey is your go to guy.”
“Went in to have old iPhone6 info transferred to iPhone8. Had super service from Terren and Ronnie! The guys are both professional and personable and know their stuff! It didn’t take long at all. Can’t thank them enough from turning my bad day into a great one!(Thanks, Guys!! You are appreciated!)”
“My first time using this guy’s phone repair service & I was highly impressed with fixing my daughter’s broken phone screen. It was so bad the phone screen was completely crushed in causing major pixelation & random scrolling when it wasn’t even being touched. These guys had this phone fixed in 30 mins & it was pretty affordable! Will definitely recommend these guys to anyone needing a screen replaced. Also they gave me a free screen protector & 50% off a new cover case for her so this wouldn’t happen again! Thank you for your quick and professional services as well as the extra generosity!!!”
“Ameenah was very polite and professional at what she is doing. Ameenah explained everything to my son and I so we understood our service. Thank you Ameenah for your good customer service.”
“Aaron it my Gold Star I
received a new phone today all important information was send to my new phone I couldn't purchase this blessings any where else Thank You Aaron”
“The verizon representative was excellent!! She explained everything in simple detail which was easily understood. Thanks, I will continue to do business with Verizon based on excellent representatives like her!”
“Excellent service at this location! We've always had great service from T Mobile as a whole. Darnell was so helpful and made replacing a broken phone 100% painless. So easy and he had us in and out with the new phone fully loaded in a very short time. Thank you, Darnell!”
10AM - 8PM
3429 Freedom Dr Ste D, Springfield
Mobile Phones
“I had mistakenly downloaded an app and gave a scammer access to my phone. The Cricket store in Springfield had only 1 guy working, and he was NOT very helpful. However, the Cricket store guy working in Jacksonville helped me AND deleted the app (which the guy in Springfield did NOT tell me to do!!).”
“First off let me say that switching to T-Mobile was the best choice for us!! We recently had issues switching from Verizon to T-Mobile (for our kids watches only) , after many many many hours of support from T-mobile & apple It was suggested I go into an actual store and seek help. I must say that all the help online & phone support was outstanding. Not once did I ever feel like I was a hassle or slowing them down.
I prayed about this for days and today I went into the Springfield Freedom drive location (as advised by my Business acct rep Joshua Billingsley-Peoria IL) and was greeted as soon as I walked in. They were busy, as expected so I sat down and started to get things ready! Bryan Johnson was the store manager and he helped me... Bryan was able to resolve my issues and have my watches for my kids back up & running!!! It literally took him maybe 5minutes... I was so impressed with their staff, customer service and NO STRESS relaxing atmosphere. Thank you so Much! God Bless you
T.C. ROESCH”
“I was in to upgrade one of my phones a few days ago and the process was very smooth without any unexpected fees…Will helped us and he was very knowledgeable and gave us straight forward information he was awesome and I can’t wait to go back and upgrade my sons phone..thanks Will!!!”
10AM - 8PM
2403 N Dirksen Pkwy, Springfield
Mobile Phones
“Ashley at the Dirksen Parkway location greeted us at the door asking not only my boyfriend and my name but my kids as well and got me what I wanted instantly, explained the products to me and we talked and laughed the entire time. She was very personable when asking questions to meet our needs and we left with 4 lines and very happy! I would only go back to her. I give her five stars for sure. Thanks Ashley!”
“Went in to anything buy sale or trade today and got amazing service plus experience super friendly staff helped with all my need got the best deal I felt was in town and priced matched for half asking price over great store check them out!!”
“The staff are amazing and helped me with every single phone issue I had! Huge huge huge shoutout to Summer for fixing it! She was very sweet and extremely patient with me. Thank you so much :)”
“Drew Palmer was awesome! He expertly handled upgrades and changes to SIX devices in one visit. We actually shopped at a big box store before, and then went to the Verizon store. We are so glad we did. We even started counting the random helpful tips he was sharing on all kinds of things related to our devices. Thanks to Drew for all your assistance.”
“Very satisfied. My husband and I stopped in on a Saturday afternoon, which I was dreading, but to my surprise we had no wait time. We wanted to see what modifications we could make to our plan to better suit our needs. Melissa, the employee that assisted us, was super friendly and knowledgeable. She was able to get us a much better plan for almost the same price. She went above and beyond to help us out. She also gave us information on the best deals for upgrading our phones when we were ready to do so.”
“Friend service affordable prices depends on your price range 40,50,60$$ and can get a free phone if you change companies ? ? ? ? and keep same phone number or pay monthly on a phone with bill up to you...”
“All staff have been very helpful and all are knowledgeable of the products they sell. Every question I've had they have been able to answer. I never felt pressured to make purchase or to purchase certain products as other cell phone companies have. I've been told the phone I was interested in was not in stock and guided to what they say is the best. Best for their commission. I will continue to do business with this location (Wabash).”
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“Kali and Dave were so helpful to me even though I purchased my phone elsewhere. The other store told me they couldn't help me retrieve my information and Kali came through .I highly recommend Verizon in the mall”