Ross Dress for Less offers a wide range of brands and the latest fashions for family and home at discounted prices, typically 20% to 60% off department store prices. While shoppers enjoy the great deals on clothing and home decor, some customers report limited stock, particularly in categories like purses. The store's customer service has room for improvement, as there can be confusion at the checkout and a lack of attentive staff. Additionally, some customers have mentioned a strong odor that detracts from the shopping experience. Despite these issues, many find it fun to hunt for bargains and enjoy the selection available. Overall, Ross is seen as a good store with potential for improvement.