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November 2023 by Joe C
For a budget priced motel, the Sleep Inn Springfield West is a good value. The staff was cordial and helpful, the free breakfast was excellent, and our room was clean. (Although you can't tell about the floor carpet which is brown with beige streaks.) I would recommend the motel to friends and family.Noteworthy details: The room is well appointed.
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November 2023 by Ken Kinsinger
I felt the room was clean. The shower area was clean. Breakfast area was clean and organized. The hotel mgr was nice, friendly, and courteous. The hotel mgr had shared how they finished some remodeling for the year. I thought for the below average price for a hotel I believe it is a good value. I would come back. I felt the staff I interacted with had good intentionsSafety: Secluded
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November 2023 by M Jitu
Everything in the room is from 1980s. Carpets are old as hell and very dirty. Bedding smells damp and the furnitures are dusty. Ceilings are trying to fall off at some places. I had a kid who felt exhausted whole night and didn't sleep and cried to go out. Overall experience is horrible for spending $87 a night. If you are amazed with the photos and ignore the past negative reviews then you are more than welcome to check this place out. Only good thing is it's location.
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November 2023 by Sheezy217
For the price, you can't beat this place. Clean rooms and building, helpful and friendly staff, free breakfast, and great location. Would definitely return.
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September 2023 by Joshua Ronan
I've been coming here for a while. I have witnessed 3 owners now. While previous owners neglected the place in every way possible, the new ownership is a breath of fresh air. They are currently remodeling, but the room I stayed in was clearly upgraded. The atmosphere is friendly, and the environment is very clean and has a pleasant aroma. Unlike past management, they manage to stock the complimentary breakfast, and vendors keep the vending machines stocked.Give these guys a chance if you were not satisfied with the experience in the past!Great valueRooms: Remodeling is apparent the queen bed was comfortable with brand new bedding and room decor. The bathroom was a nice upgrade as well. The TV is large and the complimentary coffee machine and microwave were clean and in working order.Nearby activities: West side shopping is a walk away and everything from Target, Walmart, shoe carnal, cell phone companies, video gaming, gambling, Marijuana dispensary, movie theater, many children activities from laser tag, water park and bounce houses. Fast food, restaurants, gas stations, bus service etcSafety: Key card required for access ex ept for the main lobby. Cameras are there as well as an attentive staff. This is not the same ownership of the past where criminals would stay.Walkability: Flat out read the near by activities they are walkable
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September 2023 by jerry evers
Flys and bugs. Smelled like sewer. Coffeemaker broken. Toilet kept running off and on. Repairs done poorly. Bed was comfy and had hot water. Breakfast was cold. Coffee was good!
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September 2023 by M B
DO NOT STAY HERE!!!! This hotel is filthy! They do not clean the rooms. The toilet was not cleaned it had dirty liquid stains running down the inside. The sink had a dirty ring around it. The room was damp and smelled of mildew. The sheets had blood stains. I found a used cigarette stuck on the wall behind bed. There's ROACHES!!! Dead bugs on floor by the bed. NASTINESS!!!!!!DO NOT EAT THE BREAKFAST!!!! They put old food out from the day before and they do this over and over again. The staff is LAZY!!! They leave the desk unattended. I will never stay here again.
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September 2023 by Detra Quick
So I stayed at this hotel with my son and my special needs daughter who is 26 years old. I came in late. Went to bed. Woke up fed my daughter breakfast and right before it was time to check out. She pooped and it was bad. Ran my son out of the room and I asked the manager where to put the dirty diaper. She told me out back in the garbage that's why I put it so I left right before checkout right after I got to change in my daughter cuz she had pooped all of her back. What's up? I went shopping and my credit card was denied because the hotel took all my money off of the card said that I smoked in the room. I told her I did not smoke in the room. She refused to believe me and took $700 off of my card. I could not get my grandkids school clothes that I went shopping for. She would not look on the security cameras to see that I was smoking outside. She would fuse to believe that my daughter pooped and smell that bad for a baby but my daughter is not a baby. I told her that she refused to return my money so I feel like she discriminated against my special needs daughter for pooping and the owner would not call me so I can explain my side of the story I suggest if you have a handicap child not to go to this place anywhere. These people are chastity. I will not trust them
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September 2023 by Margarette Hudson
All I can say is what the rooms lack in upgrades, the hotel staff make up in service. Especially Courtney, she was my lifesaver today after a HORRIBLE experience st The Freedom Suites, which are absolutely trashed and just straight up HORRIBLE employees.New mgt. Much improvement.
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August 2023 by Ande Acton
As someone who spends 95% of their life in hotels, I was very happy with my stay. My room was clean and I felt safe. Good cable selection, ice & vending were well stocked. Thank you for a nice stay in Springfield!
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July 2023 by Tammy Harrison
When we arrived we were given a dirty room. Then moved to a room where we waited in the hallway for 15 minutes for the maid to finish cleaning. The beds were not very comfortable and the bathroom was small enough to touch three walls and the shower door from the toilet. The staff was always pleasant. The location is phenomenal. With Walmart,Target and several restaurants within walking distance.
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June 2023 by SaraAnn Jones
I saw a little wear and tear in the hallway, but my room was very nice--clean and comfortable. And the staff were very friendly and helpful. I will definitely stay here when I'm in the area.
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June 2023 by Lora M
Rooms are OK. Several front desk staff very friendly. However, there appears to be a lot of drug dealing going through that hotel, including one of the male employees there. Might wanna look into him and keep More on the drug dealersI want to add : employees like Courtney are amazing. She was a very kind and compassionate person as well as a very hard worker and very professional!!!
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June 2023 by Abbie Tillman
0/5 stars. Staff were fine, no complaints there. But the hotel is SCARY. You can tell the doors have been kicked in, I walked into my room to find the smoke detector taken off of the ceiling and hidden under the sink. The walls were disgusting. The lights flickered. The dresser drawers were missing handles. Ground level room and there was a pile of junk behind the hotel (pictured). Not worth your money, take it elsewhere.
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December 2022 by Aretha Nelson
Don't waste your time or money staying here you won't have any towels when you stay unless you buy your own, no cups for coffee. The bed was supposed to be a queen size but they put a full size mattress on a queen size frame. No manager on duty to file a complaint with. No soap in the room. This hotel should be shut down. No coffee no nothing for the guest. This needs negative rating
