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January 2024 by Randy Blair
Sign in was quick and took about 10 minutes to get waited on but a very pleasant experience got my problem solved fairly quickly.
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January 2024 by Shawna Adams
I have been in 3 times this week and the staff has been wonderful each and every time!! My 3 visits weren’t due to issues but upgrades. I had the pleasure of being assisted by Darius twice, and he made my Android to IPhone transition seamless!!! Darius recognized me the 3rd time and made sure I received excellent care again! THIS is why I choose Verizon! Ps….I was impressed by the use of Lysol , keeping it clean!! A+++ customer service!! Thank you to our local Verizon team! You are the real VIPs in the industry.
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January 2024 by Ann Vogel
Immediately fixed my phone in minutes. No ridicule, it was something I did. Very helpful
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December 2023 by Sheila Tool
I went into store and upgraded phone. Salesman told me a free watch was promotion with iPhone 15. He asked what color Never telling me it was a 10 dollar add on per month. He also grabbed a shield cover for I phone and I asked how much and he said 6.99. I said ok. It was 59.99 I Would NEVER AGEED to that amount. Totally deceptive. I called corporate and they got manager on phone who called me a liar and told me Shut up. Service manager was appalled and so was I. Never will go here again.
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November 2023 by Madhu Sudan
Very friendly staff, made my purchase quick and easy…..
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November 2023 by Lyle Hickman
The one store on dircksen is worthless try to buy a phone and they wouldn't sell me one and was going to charge me 50 $ to download my old phone sounds like a ripoff or a salesmen that doesn't no what there doing
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June 2023 by Angela Zavala
Horrible customer service very cold and shrewd......and Verizon service as whole is horrible I should have went with T-Mobile or another carrier to expensive your just paying for a "brand" with Verizon .
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May 2023 by David Fitzpatrick
Walked in and before they really knew what I wanted was told they couldn't help us. Too bad, lost sale to a competitor. Will never go to Verizon as a company. These people are rude.
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April 2023 by Josh Oary
3 people were being helped with 1 other ahead of me. I waited for 30 minutes before leaving. It seems fairly busy, but the employees seemed helpful. You are better off using online if possible unless it is something that has to be taken care of in person.
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April 2023 by Denise
Marissa was very helpful this morning and guided me through transferring data from one iPhone to another. She was very knowledgeable and her customer service was awesome. I appreciate the time that she took to help.
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December 2022 by Joe King
I came in to switch to Verizon and was really impressed with the team there. They helped me navigate the difficult process of getting my transfer pin from another carrier and were extremely knowledgeable about the ins and outs of transfers. I ended up saving a significant amount on my bill. If you’re going to do Verizon I recommend this location.
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December 2022 by Andrew Hiler
honestly don't waste your time with the store on dirksen you will get nothing accomplished
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December 2022 by J. Patrick King
I came in to switch to Verizon and was really impressed with the team there. They helped me navigate the difficult process of getting my transfer pin from another carrier and were extremely knowledgeable about the ins and outs of transfers. I ended up saving a significant amount on my bill. If you’re going to do Verizon I recommend this location.
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November 2022 by Aaron Hardin
Walked in to check pricing of the iPhone 13 mini, the guy working (sleeve tattoos) told me sorry apple does not make them anymore and Verizon does not sell them. I asked why there was an iPhone 13 mini on display with pricing and a promo, no answer was given. Then I was told I couldn’t trade in my phone. Mind you, no one even bothered to look up my information to know for sure if I was eligible. I went out to my car, called Verizon on the phone and was told that the Freedom Drive store has had multiple issues and that I was eligible for a trade it and that Verizon still sells the iPhone 13 mini. So essentially I was lied to twice by the same employee. If you don’t want business just say so. No need to lie about service and products.
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October 2022 by Dble A
Walked in to check pricing of the iPhone 13 mini, the guy working (sleeve tattoos) told me sorry apple does not make them anymore and Verizon does not sell them. I asked why there was an iPhone 13 mini on display with pricing and a promo, no answer was given. Then I was told I couldn’t trade in my phone. Mind you, no one even bothered to look up my information to know for sure if I was eligible. I went out to my car, called Verizon on the phone and was told that the Freedom Drive store has had multiple issues and that I was eligible for a trade it and that Verizon still sells the iPhone 13 mini. So essentially I was lied to twice by the same employee. If you don’t want business just say so. No need to lie about service and products.
