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March 2024 by Sean Callahan
I booked a truck on Monday, for Monday. I showed up at 5:00 and the store lists as being open until 6pm. The store was completely closed and I was left without a truck I needed that day.I called in today to get a discount on my truck I still need, and I was hung up on.
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July 2023 by Nora P.
If I could give this place zero stars I would. I placed a reservation and prepaid for my vehicle. I arrived for my reservation and I expected to pick up the car because the business hours online and on their door indicated they were open. When I arrived, they were closed. I left a hand written note and asked to be called when the associate returned. Trip one wasted. The business knows what reservations they have and they did not bother to contact their customers.I receive a call from Mohammed and I'm told to a come back at 3 pm because he is picking up another car from a different location. I ask why I wasn't contacted. He states he is sorry but he will arrive at 3 pm. I return to the location at 3pm and while the door is open, it is the car cleaner who is present and he explains he can not give me my car. I ask him to call Mohammed and ask where he is. Mohammad tells the car cleaner he will be there in 30 mins. I ask to speak to Mohammad and explain, I've since missed a client meeting and have rescheduled my meetings bc they couldn't bother to notify their customers. I ask why I was not contacted yet again. He does not answer the question. When I ask when can I realistically expect him to arrive, he tells me 10-15 mins. I say do not waste my time and money again, when will you really be here bc the cleaner says you told him 30 mins. He then tells me he will be there in 26 mins and to come back then. Another trip wasted.I come back at the stated time and Mohammed is still not there. Now the cleaner is on the phone with Jim, perhaps the owner. The cleaner explains he does not process orders but he is trying to process my reservation via FaceTiming with Jim. I ask to speak to Jim and I ask that Jim give me a call. He does not. 15 mins later Mohammed arrives. By 4pm, I finally have a car that was supposed to be ready by noon.The lack of any respect for their customers time was atrocious. I explained that I could have planned around this entire situation from the beginning if I was given a phone call when they knew they were not going to have cars available. Even after having explained this the first time I spoke to Mohammed , he did not have the common courtesy to be honest with me in regards to when he would arrive. The lack of follow up by Jim too was unacceptable. This is a business that does not value your time or money. DO NOT RENT FROM HERE.
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April 2023 by Eileen M.
The guys at Avis in St. Charles, IL are awesome. They always do their best to make sure you have everything for your car rental. They call to make sure if your car is not returned yet, to let you know. Thanks Jim and Baker for always making my car rentals AWESOME!
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September 2022 by kkahwahji
Rented a cargo van and had confirmation. They didn't have a cargo van so they gave me a truck. I got in the truck and oil light was on. Then a warning light came on about alignment problem. They told me I should have called road side assistance. Really? How about you change oil for starters!
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June 2022 by Wendy S.
Car was great! Perfect for out trip. Car was clean and ready on time. The Service person was extremely polite and helpful. He even helped me recover some items left in the vehicle after our trip. I would definitely rent from this Avis location again! Fantastic!
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May 2022 by Michele Bennett
I was moving my business locally and had multiple trips of large furniture so I had to rent a truck. This location had a really nice, newer 16' truck which I rented. The agent, Baker was so helpful in allowing me to extend the rental two times so I could finish my move. I highly recommend this location and I really appreciate their help having the equipment I needed.
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March 2021 by Dominic B.
Great customer service clean car!!! Friendly employees went the xtra mile to help me get the best price for my rental. Great experience not like some or the other rental places I have used before!!!
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February 2021 by Thauma T.
I've rented from this location twice in the past 2 months. No probems to report and was met with professionalism both times. Recommended
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October 2020 by Christopher Plane
2 days before I am scheduled to move out of state, after receiving two confirmation emails, they call to tell me they have no trucks. Stay away from them, they will ruin your plans.
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July 2020 by Benjamin S.
I had a smooth pickup and drop off. Paid the price that I was quoted. The car was brand new. The service was friendly. They got me in and out fast. I will use this location again. Thank you.
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June 2020 by Gangadhar Vaidy
Budget beets u-xxxx on price 1:3. Great service, for the realistic move of more than 20 Miles
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August 2019 by Damien Fiaccato
Always fill the tank when your done!
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July 2019 by Hannah Ryan
Reserved a truck, we thought we had it all confirmed and ready to go. We got a call at approx 4:40 the night before the needed date of rental that our truck was no longer available and the employee told us it was not his problem. We called costumer service and we were told they would look at their inventory in our area and call us back. But we were asked if we could move our date of reservation, which we cannot as we need to be moved out tomorrow. We still have not received a call back, putting us in a very difficult position, as we can no longer get a truck on such short notice. Completely unacceptable and unprofessional.
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July 2019 by Jackie Carlson
Helpful flexible staff
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June 2019 by Jose Omar P.
Never trust a Syrian refugee running a rental car. The crook working there will add fees you never wanted when making the online reservation and even after telling him no when several times.
