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September 2025 by Crissy Stoner
Service was ok couple of guys had no smile etc. The car was dirty on the inside the windows filthy. Had a set of chocks in the backseat.hybrid car with an absolute zero charge.
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August 2025 by Darin Rasmus
Poor location. No cars available with reservation. No solutions and staff did not seem to care.
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July 2025 by David Lewis
Brandon was efficient and informative.
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July 2025 by Ryan North
Herts left me hurt maaaannnn. No car. How bizarre. One star.
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July 2025 by Joe Ninni
Terrible experience! Guy at the counter acted like I was bothering him and the car was dirty and had a lot of dents and scratches. Wish I could put 0 stars
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June 2025 by P K
I have had multiple rentals at this location so far, and every experience has been excellent. The cars are always clean and in great condition. The staff is friendly and professional. Would recommend to anyone looking for car rentals.
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February 2025 by bogdan dabek
I booked a car online and when I got to the location they didn't have anything to offer. They said all they had is one EV car. 3 employees in the store wasting time to hopefully rent one EV car. Don't trust website when booking with hertz. Apparently you need to call location to verify car is there.
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January 2025 by Yuri García
Fast and friendly staff!
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December 2024 by Betty Steele
The staff was really good and they are proactive!
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October 2024 by Jessy Jugo
Jeff and Brandon have excellent customer service skills and have been able to accommodate me the last 3 times with a smile. Thanks for the great experience guys.
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October 2024 by Nora Ibarra
I rented a car thru my insurance and when I returned the car after a few days I had a charge for 286.00 dollars because I used the I pass. They didn’t explain to me that If I used the I pass I would have to register the plates. I thought it was included with the rental. very disappointed. For sure not going back to Saint Charles.
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September 2024 by Kayla S
The good news is I got a car as scheduled.
The bad news was the misogynistic employee with the gray beard (didn't catch his name). We (myself/29 year old female and my mother) showed up on Saturday right as they opened, with two men in front of us and three men who arrived after us. The employee waved all the men in and quickly served them all first, despite them kindly motioning that we had arrived earlier, plus I have Gold status. Although he was quick to check IDs and hand out keys to all the men no questions asked, he went through every possible option for insurance/accident coverage and told me all the charges I'd be subject to if I declined each option. He also proceeded to take tons of pictures of the car before we got in, though again he didn't do this with any of the men's rental cars. Clearly he thought I was gullible and could be upsold, dumb and didn't understand how rental cars work (again, I have Gold status), or an incompetent lady driver who would immediately crash the car. The fact that he could have tried to upsell me on refueling packages but didn't makes me think it's the latter.
I won't be back.
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August 2024 by Rosaura López
Worse experience! The manager Jeff is so rude and arrogant! We get a rental Toyota and the charge for another vehicle to my insurance! Please avoid this place
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August 2024 by Issa Maalouf
Unknowlegeable staff! Very slow service ! I booked a car and was surprised to get a Nissan kicks that doesn’t fit 4 people with luggage ! I tried to replace but they didn’t have any bigger cars. It’s not recommended at all!
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August 2024 by Gio
Hate even trying to book through Hertz. Specially St Charles location. They always let you book online only to cancel last minute because they don't have the car you reserved, and want to change to a more expensive vehicle. They won't even offer to cover the difference due to their mistake. Every single time. Never going back.
Recommend Enterprise over this any day.
