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“Excellent customer service and support from the best of our worlds in our business community and the most important part of our community is the support from the team at this branch”
Open 24 hours
1405 N Green Mt Rd #110, O'Fallon
Mortgage Lenders
“Chris is the best in the business! He’s knowledgeable, trustworthy, and great with communication. We have used him multiple times and honestly can’t imagine going through anyone else. Top notch!”
“Super friendly and knowledgeable through the whole buying process. Made being a first time buyer significantly less daunting than I expected. Great work from the whole team!”
“Micah and her team have been professional and approachable. Quick on responding to my questions and committed to easy the process of obtaining a loan. Thank you Micah!!”
“Brenda Wagner is an AMAZING manager. She always helps me out to solve my problems. I feel confident to share my issues with her. Also, I like to see her constantly because she makes me feel like I know someone who cares. If there are more than five stars, I will give her more.”
“Kim jascur - Link , I want to thank you so much for helping me and my mom with cashing in our bonds , we had so many , thanks for not passing us over . Left this review to let you know your time was appreciated, thanks”
“Joanna went above and beyond to close our sale in a short window and made the process as smooth and stress free as possible. We couldn’t have askedfor better service!”
“Very pleased with FCB's customer service. The help I receive at the drive-thru window is always quick and the staff are pleasant to work with. I've banked with FCB since I opened my first savings account as a kid and don't see banking with anyone else for personal accounts.”
“I am a Real Estate Broker who caters to clients with the highest standards when it comes to service and Jeff has continuously exceeded those standards. Jeff makes all of my clients feel less stressed by ensuring they understand the entire purchasing process. He and FCB Bank have achieved what most other lenders can not when it comes to getting some of my clients qualified. In todays World, it is so hard to find somebody that truly cares about their job as much as Jeff Does. That is why I will continue to recommend him to anyone who is Purchasing or re-financing.”
“I worked with Joanna Theismann. Joanna was excellent! I met Joanna over a year and a half ago. She told we what I needed to do and worked with me every step of the way. She knows her stuff! Her communication was excellent! She always kept me updated on everything. There were times when I felt like giving up and Joanna would never let me. Always sending me kind words and encouragement. She definitely went above and beyond what she had to do. I will always be grateful to her. Thank you for everything, Joanna!”
“Josh Phelps makes the experience flawless. He answered every single question that I had for him at anytime of day. Very much a pleasure to work with and I would refer anyone to him. Not only does he have great communication throughout the process but also genuinely cares about what and how you are feeling about the whole picture.”
“The customer service is good and I know that wait times are beyond their control but getting better. I use mobile banking most days but everyone is always nice when I go in the branch.”
“The staff at the O'Fallon, IL branch are always friendly and upbeat no matter the time of day or day of the week. I love this branch and will miss the people here when we have to move back home to Georgia. Especially Casey W. Girl, you are amazing and have such a wonderful personality!However, while standing in line on a busy Friday evening waiting for my turn with a teller, a "manager" type lady came out of her office and reprimanded the greeter / concierge in front of about 10 - 12 clients. She wasn't overly loud, but she could be heard by those of us within 10 feet of them. I felt this was unacceptable and very unprofessional. If an employee warrants a reprimand, take them in an enclosed area away from the clients in the lobby. Bad form on her part!”
9:30 AM - 12:00 PM
6201 W Main St, Belleville
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“I had a great experience working with Mike and the team while buying my first home! We had a few bumps in the road, but he was there to help and to answer questions if needed. I would highly recommend him, especially if you are a first time home buyer!”