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April 2024 by imthdj2u
Good service and helped with questions I had
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April 2024 by Jen B.
As a long time customer of Cricket Wireless I have always been pleased with the interactions I’ve had with all the employees at the Taylorville store. My dad needed a new phone that would pair effectively with his hearing aids and I called the store to discuss options. Kayla was soooo helpful and she took the time to tell me what options I had, and the specs and benefits of each phone. She was so knowledgeable and assured me they could help with anything we needed.
So the following day I took my dad into the store and Regan was the one who assisted us. She too was amazing, so patient, so easy to talk with and also very understanding of the unique needs he had and why he needed a new phone. Even though working with us spilled into her scheduled lunch break, she happily followed through to finish with us and not once did she make us feel rushed. She made sure we had all we needed to keep the phone safe, and get things set up for my dad to begin using. Thank you Kayla and Regan! I highly recommend Cricket Wireless in Taylorville!
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March 2024 by Dana Murray
We switched service about 2 years ago. I had to go in today to get a newer phone as my current phone was on its last leg. Kayla was friendly and efficient in handling my situation. Nothing but positive interactions at this store for us.
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December 2022 by The Gardener
Cricket has decent phone service, but beware of how they gouge and take advantage of seniors who have limited knowledge of products and what are reasonable prices! Senior citizens should take a technology consult with them when shopping in the store.
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June 2022 by Wesley Powers
Horrible! They sold me a phone and didn’t bother to tell me it wasn’t water resistant. Then after if got water damage because I took it on a jog with me, something that shouldn’t happen to a water resistant phone, I called them to fix the problem. They essentially, in a rude way, told me I was out of luck. I spent about $250 for a phone that broke in less than a week. I had to walk away from cricket and get a flip phone because I didn’t have any money left. Don’t go here. Rude staff and terrible products. I wish I could give a zero star review.
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February 2022 by John Palmer
Incompetent staff has no knowledge of the product.
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February 2022 by John
Incompetent staff. Had very little knowledge of product
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September 2021 by Kevin Eson
Ok need more selection of phones
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September 2021 by badams2310
Got me an awesome new phone today at cricket in taylorville. Tony was a great help and would definitely recommend!
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September 2021 by Lisa Cunitz
I went to the cricket wireless store in taylorville today and tony was a huge help. Would definitely reccomend
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September 2021 by Jerry Lenover
Stopped in to day and Tony helped me setup my emails and other apps. He was a huge help
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August 2021 by Stanley White
Brian did an excellent job , he was very helpful and a joy .... Great tayloville Cricket store
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August 2021 by Brandon Parker
Helpful staff great prices on phone plans
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May 2021 by Brandice Burney
The employees are always friendly and very patient. Awesome customer service!
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April 2021 by david rosenblum
Was very disappointed the manager was wearing a pentagram and when I told her it offended me she went after the cross on my shirt and I told her I was not at work and the customer is always supposed to be right went back to apologize and we got into another argument don't think she should be managing a store
