Verizon has received mixed reviews from customers. Many appreciate the helpfulness and expertise of staff like Mike, who provides clear explanations and excellent service. However, some customers have faced issues, such as difficulties with trading in phones and receiving incorrect information from other employees. One customer felt rushed and dissatisfied with the service, leading to a potential refund request, though the store manager stepped in to resolve the problem. Overall, while there are positive experiences, consistent service quality seems to vary among staff members.
Great service, the guy there was super helpful and hardworking.
December 2025
Mike is awesome! He was so busy, but he took time with each customer to make sure their needs were met. Even customers like myself that are in the over 60 group lol. He took the time to explain our every question. Never let this employee go. He deserves a raise!
November 2025
Was very helpful in solving my issues with my phone. Informed me I could get a new phone for free and got everything switched over to the new phone! Would recommend them to anyone needing help
