U-Haul Moving & Storage at Southgate offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have praised the store's excellent management, communication, and service, with one reviewer describing a "super friendly and professional employee" who made their stressful moving experience much more pleasant. The facility is clean, organized, and well-designed, with a nice selection of moving boxes and supplies. However, some customers have noted that the price of the storage units has increased significantly over the years, and that the location is in a "pretty rough area," so caution is advised when accessing the drive-up units. One reviewer had a minor issue with an additional fee for not recharging the gas, even though the tank was still full, but overall the experience was described as "very convenient." The store seems to be a model for other U-Haul locations, with the manager and most employees providing exceptional customer service. However, there was one incident reported of an employee becoming "frustrated and audibly annoyed" with some customers who may have been international students and did not understand a question about U-Haul Boxes at first. This behavior was considered "unfair" and the reviewer encouraged the store to ensure all employees maintain patience and professionalism, as moving can be a stressful experience.
