-
February 2024 by T D.
RUN UNLESS YOU DONT MIND NOT KNOWING HOW MUCH MONEY YOU HAVE!!!!!!. wish I could give zero stars. i was referred to this credit union by my partner. my chime account was more accurate. it takes up to a week sometimes for things to show pending on my account. STAY AWAY AND FAR AWAY. I've only been a costumer for about 3 months and I HATE IT. I will be canceling my account. no wonder this is a 2 star company..
-
January 2024 by Deena R.
I've been a member of BCU since 1984. We've enjoyed checking and savings services as well as credit cards. We had our home mortgage with them until we paid it off (yea!) and have had 2-3 home equity loans. My reason for writing this review today is to rejoice that once again BCU has made our lives very easy. Our HELOC was expiring 3/31/2024 and I was dreading having to refinance it and pay points, and/or shop around for another. On 1/9, I received an email with DocuSign links stating that we'd been approved for a 5 year extension on our HELOC and all we needed to do was sign the form. What??? We signed and sent it back. I called BCU this morning 1/12 to inquire of the status, and was told that the loan has been extended until 3/31/2029 and it's all done. Incredible! WE LOVE BCU!!
-
October 2023 by Linda S.
Sandra was extremely helpful and nice. She was knowledgeable and intelligent. She willingly explained a confusing process to me without arrogance. I've been a director of HR for years. Sandra is a valuable employee.
-
September 2023 by Valecia V.
the fact we have to at least give it 1 star disgust me ! this bank will get you it should be named "bcu broke causeof us" !! trial and quick error it hasn't even been a week and i closed my account id rather trust the nearest homeless man with my money ! if you over draft $1 your gonna be charged $29 more no matter what you over draft its gonna be -$29 added when i go buy something the money doesnt come off my card right away so youll get excited thinking you have money then the next day its gone and it throws you off i went from -60 to -$200+ because of their fees run if you can
-
August 2023 by Tim D.
I USED to really like this credit union. But lately I have seen how they really are. I am going to warn you about something DO NOT LET THEM ACCESS ANY OF YOUR ACCOUNTS ANYWHERE!! They went into my account AFTER THEY WERE TOLD THEY DID NOT HAVE PERMISSION AND CAUSED ME RO BECOME OVERDRAFT!! They still have not returned the money and I so help me if they are stupid enough to draw next month I am going to a LAWYER!!
-
August 2023 by Krystle B.
If I could give a zero star review I would. This credit union is horrible. I sent them every piece of personal information I had over the last 48hrs in order for them to remove restrictions that they randomly place in my debit account. Only to then receive an email saying the restrictions were lifted, and when I called because the restrictions were in fact not lifted, they told me my account was completely closed and I was not eligible to open up another account. And all of this was due to mistakes that THEY MADE!! And had to nerve to tell me management sent the wrong email saying everything was fine. Run as fast as you can in the opposite direction. There are way better credit unions in existence, who don't blame and penalize their customers for management's mistakes and who have competent management teams and account specialist.
-
July 2023 by Weitian Wang
Have banked with BCU for 7 years now. Their general account offerings are pretty good, but my latest experience with their member ops teams has me seriously considering completely closing the account and transferring elsewhere.My request was for a cashier's check to be sent via overnight (very standard, simple process). They then proceeded to:1. Send the wrong check2. Re-sent the check to the wrong address3. Re-re-sent the check via standard shipping instead of overnightEach time required me to call and attempt to correct the error (4 times in total). The end result was that I did not receive the needed check in time and will end up suffering a payment penalty from the intended payment recipient. If anyone from the BCU team is reading this, please tighten up the processes for your member ops team. One mistake I can understand, 3 mistakes on a request like this unacceptable.
-
June 2023 by Liz J.
Using hacked information, BCU set me up as a Member. Called and had my account flagged 6/5/23 and was told I didn't exist with them anymore. Received a notice that "to avoid collection measures" BCU needed to be paid a $29.00 fee for " a Non-Sufficient Funds" from a $99.99 "payment requester" from Credit Karma through my Powerplus Checking account (I've never had any checks). I've talked to Alexa, Sarab and Jenally from the Account Protection Team about this situation with no resolution and now I'm expecting another threatening letter "in accordance with the BCU Deposit Account Agreement" (which I've never seen).
-
June 2023 by David M.
Gone massively down hill over last few years. Have been a member for over 10 years. New web interface no good, they charge fees everywhere like other big name bank but with much less physical presence, apy is not competitive, internal account payment system stink, external bill pay system stinks, relies on gimmicks if you want to maximize benefits. Just go with the many available online banks.
-
June 2023 by Yvonne B.
This bank is the worst bank as a consumer. Do NOT OPEN anything with them. They cause undue hardship.
-
June 2023 by Lauren V.
Worst servicing experience I've ever had. I've been with the UAS side of BCU since 2019 for my student loans. I've been with them since 2019 on auto pay with no issues, until this March the auto-pay system failed. I had no clue it failed until I was notified I had a delinquency on my credit. Their customer service team was NOT helpful. I was put on hold for 10-20 minutes at a time, multiple times, on multiple calls, and the agents were apathetic at best. I was told I'd get calls back and never did and had to follow up myself only to find out they refused to remove the delinquency, even though they waived the late fee and admitted that other customers have similar complaints about their auto messaging systems for late payments. They claim they reached out to me 12 times. In reality, they only called me 3 times & I only saw maybe 2-3 emails. When they "tried to call me" it was through an automated system and their message was "Please call us at your earliest convenience". Their emails only said "Please give us a call, we have important matters to discuss" and it was so poorly formatted (spacing errors, capitalization errors, different font) I literally thought it was spam. ALSO NOT A SINGLE MESSAGE SAID ANYTHING ABOUT A LATE PAYMENT. If it had said one word about a late payment I would have called immediately to pay, which is exactly what I did when I saw the delinquency notice. I have been on time 100% in the past 5 years I've been with them and you'd think they'd be willing to work with me. Especially as I called immediately and paid for the late month and the next month asap to be safe. Instead, I've now filed an official BBB complaint and am disputing by all means necessary. I will be switching lenders AS SOON as possible. This is the most sorry excuse for servicing I have ever seen. They lack follow-up, clear communication, and empathy. They don't even care they have destroyed my otherwise great credit score and refuse to admit any fault. DO NOT USE BCU.
-
April 2023 by Michelle Schuck
losing confidence in this institution. Past 6mos lots of issues with card being denied for various invalid reasons, including during travel despite securing a travel alert. Be aware to not just count on this card!
-
March 2023 by Kenith McIntosh
They lure you in with low interest loans than max out your interest rate and call that a variable rate loan!
-
March 2023 by Daniel Hernandez
Service is very bad I made payment and you cancel my access to the account I need statements you don't fixe the problem you take my money.
-
February 2023 by Christine A.
Travel Reward website is out of date which lead me to speaking with Leadership team. The Leadership team did not solve my issues and were not professional. Considering a new bank based on today.