JCPenney is a large retail store offering a variety of apparel, home furnishings, and beauty products. Since 1902, it has provided customers with style, quality, and value. The store features clothing for kids, men, and women, along with footwear, jewelry, and accessories. Customers can enjoy free shipping and curbside pickup for online orders. The beauty section, JCPenney Beauty, offers skincare, makeup, and deals from big brands like Covergirl and e.l.f., as well as Black-owned brands through Thirteen Lune. The Vernon Hills location carries well-known brands such as Adidas and Levi's, as well as private brands like Liz Claiborne and Arizona Jeans. Customers appreciate helpful staff, especially in areas like window coverings, where team members provide outstanding customer service. However, some reviews mention limited shoe choices and the store being almost empty, reflecting a shift towards online shopping and a quieter shopping environment. Despite this, shoppers find items like gifts and enjoy good service when seeking specific products.
We needed a Big and Tall Fathers Day gift and found a good selection at great prices.
May 2026
I love ❤ to show at JCPenney great prices and a wide variety of things
April 2026
Great experience here! I had an old gift card that would not go through. Edder was kind enough to not only help us, but he personally called the number on the card to check the balance and reissue me a new card for use. Excellent customer service! Very friendly! Five stars!
