PetSmart is a full-service pet store offering a wide selection of supplies, treats, and toys for many types of animals. The store is full and considered a premium location, providing many services that other stores do not offer, including pet grooming, baths, nail services, and vaccines. The PetsHotel provides boarding with very caring and thoughtful staff who offer updates and show genuine connection with pets. Employees are noted for their kindness and for going over and above to help customers, demonstrating amazing and thoughtful gestures. The team is known for its heartfelt care, with staff members frequently helping each other to assist customers. This results in a highly recommended experience where pets are treated with great care and customers feel genuinely supported.