“I have been a regular customer of the Print Refinery in Vernon Hills for over two years. At first I used them to print my photographs but I have expanded into using them for so many other products that they offer. While cleaning out a relatives house that passed away I discovered a treasure trove of old family photos that I never knew existed, some nearly 100 years old. I brought them into the Refinery and they were able to create two incredible family albums from the photographs I provided. Some photos although old and not stored properly were able to be restored preserving the memories from years past. I was amazed! Recently I decided to create a book of photographs for two nieces that enjoy photographs of wildlife and flowers. With the help of Samantha's ideas and suggestions we created photo books for my 5 and 7 year old niece's that they cherish because they were created especially for them.
The best thing about Print Refinery is the excellent customer service which I have received whenever I go into the store. Yes, they provide great products but it's also the feeling that you are a valued customer. So many places will just conduct sales transactions but at Print Refinery I feel they are listening to me about how I want the finished product to look and then delivering excellent results. I have had an outstanding experience using Print Refinery in Vernon Hills.”
“Andy the associate helped me so much with my printing job, was extremely patient, and didn’t just leave satisfied, I left knowing I had to come back. Wonderful store.”
“We own art prints and needed to use a scanner. We are very inexperienced with what type of scanner and, well, the scan didn't come out right. No problem! Ed, the rep, helped us resolve it without any 'make wrongs' or weird, policy barriers. I will definitely go back as their customer service is excellent!”
“The team here is incredible and on point! Words cannot describe how thankful I was to have their customer service and willingness to go above and beyond to get our company order out in such a short of time! Thank you both very much last night (11.7.24)! ?”