REI is a popular outdoor retail store known for its quality gear and enthusiastic staff. Customers appreciate the wide selection of products, including their own award-winning REI brand gear and clothing. Many shoppers have shared positive experiences with the friendly and helpful staff, who assist with everything from camping gear to hiking boots. Reviewers highlight specific employees who provided excellent service, helping them find the right products and deals. However, some customers feel that the overall customer service could improve, as not all staff members are perceived as friendly. Despite this, visitors often leave satisfied with their purchases, eager to enjoy outdoor adventures, such as hiking and biking, with their new gear. Overall, REI remains a go-to place for outdoor enthusiasts, offering a 100% satisfaction guarantee on its products.
Margaret is the best she helped make sure we got the deal we were looking for on the jacket my partner wanted and helped me find a good deal on light to stay safe on my bike. Also, my partner signed up for her membership thanks to Margaret! 10/10 visit
June 2025
I love this store and their products. The only thing I think they need to step up is their customer service. I feel that some people are not that friendly. This being said, nobody has been rude either.
May 2025
I don't have too many in-person retail experiences any more - but this REI always delights. They actually have plenty of people working there who seem to want to help you and make your day easier.
