Toy Stores in Vernon Hills, IL

“I ordered a hard-to-find toy from them online almost a month before a beach vacation. It got hung up with UPS and I didn't notice it until more than a week after placing the order. I was told by a store employee that they checked with UPS and were told to just let it ride. The toy store manager, Angela, decided to ship a second item by hand delivering to the UPS store herself, in an effort to get me the item before I left for vacation. Unfortunately, the item didn't arrive in time. However, upon returning from vacation, I found that the package was delivered with a very apologetic note and a couple of extra goodies for the inconvenience. The second item arrived and we were told we could also keep that one too. Ultimately, I was disappointed that my kids couldn't enjoy the toy while on vacation. However, it was nice to see that they were considerate about the situation and did their very best to make things right. You don't see that every day and I commend them for that. If only the larger companies could take note of this level of customer service!”

“This place is still awesome! The Employees are genuine humans that I swear aren't annoyed with customers questions!

Allison helped me find this awesome dystopia section and magically found a book that fits what im looking for and they dont even know me!

Worth the trip!”

“I need special party type items for volunteer work I do. It's become increasingly difficult to find the things I need since many of the exclusive party stores have closed. I found everything I needed online at Windy City, and though it's not a store you can walk into and browse, they made it easy to order what I needed online and pick it up at there warehouse. Much appreciate what they offer.”

“My family and I went to buy some loose Pokemon cards that my sons were interested in. The cards that they wanted were very random and consisted of Pokemon using all different energies as well as Trainers. The owner Jester was there and he was extremely helpful, helping us find over 30 of the cards that they were looking through by going through binders and loose cards in a box, which was extremely tedious. We've been to many Gamers Worlds where the employees running the store seem like they couldn't care less about their customers. We were fortunate to have the exact opposite experience here and want to thank Jester so much for his kindness and patience!”