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September 2023 by Davina B.
On 9/24/23 at 9:20pm last night my boyfriend went inside the Thorntons location located 250 e Roosevelt rd. to purchase cigarettes for my mom and gas for the car he explained to the employee that he didn't have his physical Id on him, but he had a picture of it in his phone and that's he's over 21 the employee then started getting aggressive out of nowhere saying that he didn't care. So, my boyfriend asked if I can just come into the store to Purchase the man told him "No because she's going to be buying it for you" in reality it was really for my mom so when I got inside the gas station to try to purchase he continued to be rude I had my ID on me I'm 22 years old I didn't see the problem on why he was still refusing I also had my mom on the phone, so she was hearing everything the man was saying to us we didn't want to cause any problems so I just asked for a refund on my gas and we left because at that point I didn't want to spend my money with them just because how the man treated us me and my mom been going to gas station for over 7 years and this the first time we ever had any type of problems when coming to this gas station. I don't know the man's name, but I know exactly how he look so I will be reporting him to his manager as well.
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June 2023 by Gary Batchelder
The customer service at Thorntons is beyond topnotch! I believe the cashier name is Carol? Anyways she is always so nice and friendly
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May 2023 by Joseph Stephans
Always fast service. Great gas and cigarette prices. Outside of Cook county.
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February 2023 by wiliam hill
I bought gas there and had no problems
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September 2022 by Tantashiki Hill
Stopped at the location today and ALL of the pumps with E85 and less had bags on them. Nothing posted to why it's out... Don't stop keep going
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August 2022 by Andrew
Very good experience at this location. Praise to Danielle and Sylvester for a job well done and keeping the cuos and kids always filled.
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June 2022 by Sarah F
I stopped here the other day on my way home. The young guy at the counter was really friendly and helpful. I was having problems with my Samsung Pay and he was able to help me figure out how to use it. The inside of the gas station was super clean and had a big variety of snacks and drinks. I didn't get gas there but it looked like they were doing work on the pumps. If you're in the area and need gas, smokes, drinks, snacks, etc you should stop by!
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June 2022 by Bruce Entwisle
Tried to call from webpage and every store in my area the call was disconnected before it would ring. Had to hand type number to get connected to call the one in villa park just to find out no gas till the 25th. Poor management.
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June 2022 by Carol Laurent
Had to go inside to pay because there was an issue paying at the pump. Otherwise check was quick. Friendly staff.
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May 2022 by Raymond R
The women that are working in their now have a horrible attitude, makes you not even want to go there and that's exactly what's going to happen, I have been going there for the past 6 years very friendly very nice people, now rude crude and obnoxious, sorry to leave a bad review it's not like me to do this but the last two times I've gone in here I don't like to be treated like I'm bothering them walking in to a public store.
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May 2022 by Amber Tylka
Retail is harder these days then it ever has been, people have always wanted something for nothing...but now they want everything for nothing. Workers are hard to find everywhere, so many are over worked. I give props to all retail worker, not just here but every where. Keep your heads up.
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June 2021 by Ioannis Skentos
I stop offten put gas get a coffe today at 10am was 2forms of line wait for my turn to psy cashier tell me its not my turn she was very rude and very unprofessional she must learn how to run the show not acting that way
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June 2021 by Milan Y.
This Thorntons is normally fine. But they've had the same mean old lady working here for as long as I can remember. She doesn't just have an attitude. I was flicked off leaving the parking lot today. If she was fired 5 stars to this store. Some people shouldnt work in customer service
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May 2021 by Richard N.
I like Thornton's but they struggle to provide friendly and personalized service to customers. Training should focus on customer service which includes the importance of maintaining adequate stock for customers.
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March 2021 by Henry Ancy, Jr.
Great and helpful employees. Great products to choose from.
