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“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“The team at this location is very knowledgeable and helpful. Jairo is great! So kind and patient with all the questions I had. Kurt was also great to work with. I ended up saving money after all was said and done! Highly recommend this location even if you have to travel a bit.”
“Nick is the reason I drove over 40 minutes out to this location rather than go to the T-mobile 5 min from my house. He went above and beyond in helping me with everything I needed. Very patient, knowledgeable, down to earth, and overall a pleasure to work with. Thank you Nick for your amazing service! ?”
“I received great service from this outfit. The young man who helped me synced my old and new phones and was very patient and helpful, with a little bit of humor as well.”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“Our customer service representative was super nice, helpful. Looking out for us and our best options. We bought an iPhone. Clean store, all staff were friendly and ready to help everyone that came in.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“I was having the worst time setting up my new device. Extremely irritating how these devices need to be set up. I was so over trying to speak to someone over the phone I went into the Verizon Mchenry location was greeted right away and he definitely seen my frustration. He got my phone all set up within 10 mins I was out of there. Really wished I remembered his name I think it was James but unsure. Anyways whoever this lovey man is deserves some praise. I was ready to completely switch phone services because of this. But because this man was so great I have decided to keep paying the ridiculous price we pay to be sure we continue to receive this type of service.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Eric the business representative/ Dan the store manger were AWESOME!!! I was in tru store yesterday for about 8 hours trying to switch from Xfinity mobile back to Verizon, what a total disaster, 8 hours worth. NONE Of this was either one of thier faults, it was all Xfinity and how incompetent they are, NEVER go to Xfinity unless you want to be treated like total garbage!!
These guys stuck with the whole process, again 8 hours it took them to get the problem Xfinity created, almost 8 hours of being on the phone with support getting disconnected having to call back multiple times and to get disconnected again finally got everything resolved and transferred back to Verizon 8 hours later. The patience and professionalism these guys had were incredible I had lost my patience with the whole thing 1 hour into all this, again NEITHER ONE THESE GUYS FAULT.
I usually DO NOT leave reviews, but I do own an insurance agency and I know when it’s time to leave one and these guys need to be recognized for all the hard work and hours and hours they spent on this for me in between a very busy day they had this day, again I know i was there for a full work shift pretty much lol.
Shout out again to these guys at the LZ Verizon!!
Thanks guys!! Will be back in soon for a possible upgrade.”
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“I've been with Open Air Wireless for many years and Matt/Karina have always been prompt and professional with any issues that I may have had in the past (which are few). The service is great and I would recommend it to anyone around!”