“First off I must say that my experience with Gerardo was absolutely stellar, he upgraded my business plan. We got better service and saved money as well, he helped provide excellent knowledge and information and he helped set me on the better path, I highly recommend for Verizon business, it was an absolute pleasure.”
“I stopped in here to get my son's phone fixed and Jose made the whole process super quick and easy. I was in and out in less than 10 minutes and he was extremely nice and helpful the whole time. I definitely won't mind having to come back here if there's ever another issue with the phones!”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“Nick is the reason I drove over 40 minutes out to this location rather than go to the T-mobile 5 min from my house. He went above and beyond in helping me with everything I needed. Very patient, knowledgeable, down to earth, and overall a pleasure to work with. Thank you Nick for your amazing service! ?”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“I had a great experience at T-Mobile thanks to Brandon. He was incredibly kind and patient while explaining all the plans to us. He took the time to answer every question clearly and made sure we fully understood our options.
Brandon was exceptionally friendly and very knowledgeable. He truly went above and beyond to make every customer feel comfortable and confident about choosing T-Mobile services.
Thank you, Brandon, for the outstanding customer service!”
“I've been with Open Air Wireless for many years and Matt/Karina have always been prompt and professional with any issues that I may have had in the past (which are few). The service is great and I would recommend it to anyone around!”
“Josh was very helpful, amazing customer service from him, so five stars for that!
Only complaint is the kid who was working upfront, barely had a nice attitude and looked like he wanted to go home.”
“I had a phenomenal experience with Kristen. She was so helpful and her attention to detail was incredible. Her explanation was helpful and easy to understand. I highly recommend going to this store. If you are looking for exceptional service with your account details, purchasing a new phone or tablet. Whatever it may be ask for Kristen!”
“Went to get a new phone and Ivan was fast, efficient, and very friendly. I usually hate going to the phone store but he made it a great experience. He had great customer service and had a lot of patience.”