-
November 2025 by Donathan Hurtgen
If your trying to get a rental plan on just not having a friendship with your dog or petting them if they shed . Cause they'll charge you a cleaning fee even if you never had your pet in the rental vehicle to start with .
-
October 2025 by Jacki Zellers
I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!!
-
October 2025 by Ryan Kruse
Not so great experience at another dealer. Came to sunset and worked out a deal in 30 minutes. Ask for Joe Hill
-
October 2025 by Cole B
Was recommended to come here to flush transmission and called ahead to schedule they took all my information about the vehicle I drove 40min here only to be told they would not do it becasue of liability... ty for wasting my time and day lol.
-
September 2025 by Josh Brym
Great service department
-
September 2025 by Cassandra Trulock
We had a fantastic experience working with Joe Hill at Sunset Ford of Waterloo. From start to finish, Joe was personable, professional, and completely transparent throughout the entire process. He really took the time to listen to what we needed and helped us get into a beautiful used 2024 Ford Expedition Max. On top of that, he made sure we received a great trade-in value for our 2017 Toyota Tacoma, which we truly appreciated.
Car buying can often feel stressful, but Joe made the process smooth and enjoyable. His honesty, knowledge, and dedication to his customers really set him apart. If you’re in the market for a vehicle, I highly recommend asking for Joe Hill—you won’t be disappointed!
-
September 2025 by Ben Fredbloom
Lonnie from the front desk at the service department was great. She gave me constant updates on a recall with parts on back order and a separate warranty claim. Lonnie made what could’ve been a frustrating situation into a stress free experience. Lonnie and the service techs really went the extra mile. Nothing but great experiences with the service team at Sunset Waterloo.
-
September 2025 by Darlene Kay SABO
Hats off to Waterloo Ford (JOHN Reese ) for their quick response in getting my 2025 Grand Jeep Cherokee pinstriped. Jose came over within 24 hrs of our first contact & literally had it completed in 30 mins or less. Jose was a professional man who takes pride in his work. Thanks guys for a quick & fabulous looking pinstripe
-
September 2025 by Ethan Carl
Lonnie M makes me feel like a priority every time I need service on my vehicle. I will continue to recommend her to my friends and family.
-
September 2025 by Brian OWINGS
Purchased a 2018 Ford edge from Sunset Ford Waterloo IL, Adrian was our salesman very nice and very helpful. We live an hour and a half from the dealership we purchased the car drove home and had a check engine light come on two days later. Contacted the dealership was told just to bring the car back and they would check it out. The car was A blue certified with a four month 4000 mile warranty. Come to find out the motor was bad , leaking antifreeze internally could’ve never been found if not thoroughly checked. Kyle Brewer is the sales manager and Lonnie Pope service advisor. After checking the car out, they decided to put a new engine in the car for us. Not a used engine a new Ford engine long block. 0 miles three year unlimited miles warranty. To say the least, we were very happy. I would highly recommend this dealership to anybody looking to purchase a new or used car.
Thank you Sunset Ford and staff ❤️
-
September 2025 by Sandy Malin
Service manager doesn't know how to deal with the public, let alone how to speak to them. She ignores the phone, letting it ring ring ring and when she does answer it, she hangs up on you multiple times after you start talking. Very rude, needs some classes on people skills or maybe it's just time to retire.
-
August 2025 by C
My salesman, Joe, was great! He made the process really simple. It went really smooth. I highly recommend this dealership.
-
August 2024 by Diane Boschert
We were just stopping in to look but Joe Hill was professional and helpful answering our questions on the Ford Broncos and we drove one home that night. Joe and his Associates worked together for us to get a good deal. We would recommend you to go to Sunset Ford Waterloo if in the market for a vehicle. Thank you.
-
August 2024 by Tom Ferguson
Excellent service at the service desk. Like the fact that they do a complete inspection of the vehicle. I was made aware of the services I need in the near future.
-
July 2024 by TrueFiction Blogger
Had an awesome experience with Salesperson Joe Hill! He was patient, stayed late for us, and went above and beyond to work out a deal that we were happy with! Very knowledgeable, really took the time to show us things about our new car that would’ve took us time to notice! So friendly! If you’re in the market for a Ford, Joe is your guy!!!
