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“We got there and the moment we entered we were greeted and asked if we needed any help, we were planning to switch so we asked what offers they had. We picked out our 2 iPhones and Samsung and they were activated quickly activated. Citlali answered any questions we had and assured us that the cricket wireless service was great and reliable. I would definitely be coming back, and I will definitely be recommending to family and friends”
“I recommend this store 100%. The girls there are very kind and very patient. I recommend going to this store in particular to go and get good service from the workers.”
“MetroPCS gives me the best signal strength of any carrier I have had in the last 3 years. I currently have Sprint which is very poor.. so is Cricket, AT&T, T-Mobile.”
“The General Manager Ady at the Boost Mobile store is a true blessing!!! I transferred from Xfinity to Boost and she made the experience smooth and pleasant! A true professional in every way. If this is the way a customer is treated with Boost, I'm glad I switched. Thank you Ady! And thank you Boost for having her there!!!!!”
“Graciela has amazing customer service! I bought a phone off her she transferred everything from my old phone to my new phone and made the process fast and easy !! Definitely will be coming back”
“Don't understand some of these reviews been going here years always get fast courteous service if you have problems with your phone they take care of it right away with no problems and you don't even have to pull your wallet out they're very helpful some people you just can't satisfy”
“really loved this place super freindly great prices and awesome deals will definetly be coming back! one of the best boost moblies ive been to in a while.The staff is really nice and alwyas gives me awesome deals”
“Yari's customer service at Metro on Belvidere is truly exceptional. She is friendly, patient, and takes the time to explain everything in a way that's easy to understand. I never felt rushed or pressured. She genuinely listens to your concerns and goes above and beyond to ensure you're happy with the results. It's a breath of fresh air to receive such professional and caring service.”
“Bought an iphone 15 pro from Brenda saved so much money !! Will be going again . If you live near this location I would highly recommend it Great Customer service ?”
“Melissa helped me with my upgrade today and she was wonderful and knowledgeable on the specs of the devices. The accessories were also free with my device purchase. Over are it was great and a great conversation ?”
“Let me just say I’m not a person that usually leaves reviews, but I had to take the time to compliment the above and beyond service that a rep called Ronaldo B. Aka Rony provided me with. Man this rep helped me so much with all the issues I had as a new customer with TMobile. I had previously gone to get 3 new phones at this other location in Waukegan, the one located in front of target. Let me tell you they lied to me all around and screwed me over with everything. So decided to go to different location @ Fountain square in Waukegan IL, and Rony on the other hand took the time to assist me with all my issues and fixing everything that the other location had screwed up bad. Don’t have the words to express how thankful I am Rony. When I went back second time I could already see how many people waited patiently just to get helped by him. I’m sure everyone else at this location is just as great! Keep up the good and hard work guys. I really hope T-mobile is treating you guys well..”
“Edward, the Verizon Wireless specialist at the Waukegan, Illinois location, provided excellent service. He was knowledgeable, patient, and took the time to make sure everything was handled correctly. The experience was smooth and stress-free thanks to his professionalism. Highly recommend working with Edward!”
“They took care of us promptly and got me the phone I was looking for and answered all my questions about it without any hassle. Great customer service. Thanks for the good experience.”
“Yari's customer service at Metro on Belvidere is truly exceptional. She is friendly, patient, and takes the time to explain everything in a way that's easy to understand. I never felt rushed or pressured. She genuinely listens to your concerns and goes above and beyond to ensure you're happy with the results. It's a breath of fresh air to receive such professional and caring service.”
“This Store has THEE best customer service! My experience with Angelica was simply divine! Very professional, efficient and accommodating! Thank you soo much Metro by T-Mobile on Washington Street in Waukegan. You have a very grateful customer Sky Baley!!”
“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
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“My visit was amazingly quick with no issues, thanks to Luis. Helped me out with making small changes in my account and very informative with my trade-in. Plus, he even helped me out by replacing my tempered glass due to my oopsies at work today. I greatly appreciate it!!!”