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“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
10AM - 8PM
6310 Grand Ave, Gurnee
Mobile Phones
“Specifically leaving this review because of Alex who helped me upgrade my phone and plan today. I had a terrible clown fiesta of an experience with a third party Verizon retailer in Kenosha. Hours of my time wasted later, I came into this Verizon location and he fixed everything very quickly, in the least painful way possible. A super competent, delightful customer service human - give that man a raise.”
Mobile Phones
Mobile Phones
Mobile Phones
“Worked directly with Eric and Alex and they were both very helpful and kind. A very enjoyable experience and it was clear they had our best interest in mind. Exactly the kind of people I love working with and they deserve a big shout out for their passion and enthusiasm!”