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“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
“Alex Ortiz was so helpful with my elderly mother in law who needed help transferring her 11 year old phone to a 3 year old phone. She had trouble hearing and he had wonderful kindness and patience. Excellent customer service!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Even though there was a long wait because of other people being helped first, Brenda was very helpful and welcoming. She fixed my problem very quickly and probably only took 10 minutes.”