Advance Auto Parts at 135 W Roosevelt Rd in West Chicago is a convenient store offering automotive aftermarket products and services. Customers can find popular brands like FRAM, Carquest, and DieHard® batteries. The store provides free services such as battery testing, engine code scanning, and installation of batteries and wipers with purchase. Many parts are available for same-day pickup, and the store offers free battery and oil recycling. Signing up for the Speed Perks loyalty program can help customers save money through points earned on store items and gas at participating Shell stations. Customers generally find the staff to be friendly and helpful, with several reviews highlighting positive interactions. The store is praised for its excellent customer service, with staff members going out of their way to assist shoppers. The store is also accessible, providing handicapped parking and building access. Most parts are expected to arrive quickly, often within a day or two, though some noted longer wait times for hard-to-find items. However, some concerns were raised about product quality and store practices. One customer experienced issues with a worn, dirty scanner purchased and was later surprised by a second return label, though the issue was ultimately resolved with a refund. The same customer advised others to carefully check items before leaving the store and to ensure store associates verify what they are selling and accepting for return. Overall, despite minor issues, the store is regarded as a helpful and reliable place for automotive needs.
Extremely friendly staff here. They had a few people in the store and handled it all perfectly. The parts were exactly as expected. I'll be shopping here again!
February 2023
THE BEST BEST BEST. Thankful for chris, leo(polo) and the other two guys in this store that helped me! they’re absolutely the best. 5 stars ⭐️!!!! they’re sweet and make sure you get helped and their customer service is amazing.
April 2022
Good helpful staff. Handicapped parking and building access. If they don't have a hard to find part, takes about 4 days to come in. Most other ordered parts the next day or 2. Nice prices. Great parking lot.
