Advance Auto Parts at 135 W Roosevelt Rd in West Chicago is a convenient store offering automotive aftermarket products and services. Customers can find popular brands like FRAM, Carquest, and DieHard® batteries. The store provides free services such as battery testing, engine code scanning, and installation of batteries and wipers with purchase. Many parts are available for same-day pickup, and the store offers free battery and oil recycling. Signing up for the Speed Perks loyalty program can help customers save money through points earned on store items and gas at participating Shell stations. Customers generally find the staff to be friendly and helpful, with several reviews highlighting positive interactions. The store is praised for its excellent customer service, with staff members going out of their way to assist shoppers. The store is also accessible, providing handicapped parking and building access. Most parts are expected to arrive quickly, often within a day or two, though some noted longer wait times for hard-to-find items. However, some concerns were raised about product quality and store practices. One customer experienced issues with a worn, dirty scanner purchased and was later surprised by a second return label, though the issue was ultimately resolved with a refund. The same customer advised others to carefully check items before leaving the store and to ensure store associates verify what they are selling and accepting for return. Overall, despite minor issues, the store is regarded as a helpful and reliable place for automotive needs.
The best thing about Advance is the ability to check stock without driving around to get the parts you need. Having the order ready when you get there is a bonus.
August 2025
Bought some coolant, a thermostat, and a gasket. A new person handled the transaction and took long, so the manager stepped in.
July 2023
Extremely friendly staff here. They had a few people in the store and handled it all perfectly. The parts were exactly as expected. I'll be shopping here again!
