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February 2024 by Gus “CRZYLOGIC” Conda
Amazing service as usual. Service advisors treat my car as if it were their own. Always on time and always better service than expected
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February 2024 by James Caruso
Being closer in proximity, my home BMW dealership is understandably in Naperville. Today while driving to and from an eye exam, I continued to experience issues with my BMW X1 that appeared to be related to my alignment and the self evident necessity to put 4 new tires on my compact SUV for the first time. I was pleased that Laurel BMW actually had an opening for me to get my vehicle checked. I was also motivated by the very nice coupon they sent me for a free vehicle inspection and 25% off any maintenance service up to a certain maximum discount.When I arrived at Laurel BMW, I was greeted by my service advisor Rich Wildeveld.I was able to have an open and transparent conversation with Rich about the issues I was experiencing and even the fact that I had priced out tires elsewhere.Rich offered solutions and was resourceful and directed me to the best diagnostic solutions possible so that I would end up with the best results.I was very open and honest with Rich about my budget and even discussed the various coupons and offers with Rich. I was so pleased that Rich was happy to let me know about their tire special in addition to everything else we discussed, and what a major help that was!After the multi point inspection of my vehicle, I was contacted by Rich, and I viewed the video and I got to see firsthand that I also needed my front and rear brakes serviced due to the very low millimeter remnants of all my pads left!Because I was on a budget, Rich went the extra mile and helped me achieve the best results: I ended up with a front and rear and alignment, four brand new, beautiful all season Perelli tires, and my front brakes serviced along with the brake sensor.When I left Laurel BMW, my X1 drove like a dream and all of the problems I had experienced—including the steering wheel vibrating and the steering continually pulling and trending to the left—was completely solved!Since I work as a retail manager and was off today, I was willing to stay at the dealership and just relax and wait for my car, but Rich hospitably offered the oft known top BMW customer service and had offered and subsequently provided an Uber for me to my home in Naperville; and then also provided an Uber to pick me up at my home to bring me back to the dealership after my car was wonderfully repaired.I will be getting my rear brakes done very soon, along with a radiator flush and transmission service.Rich communicated and kept in touch with me every step of the way and advocated for me to help achieve the most discounts possible along with a couple additional rebates based on the tires I bought.I left Laurel BMW a VERY satisfied customer, and I would wholeheartedly recommend Rich Wildeveld as the Service Advisor of choice. He’s open, transparent, and helps you for what you really need . . . not just there to sell you unnecessary services.Thank you Rich! GREAT job!I also want to note that the dealership is incredibly modern and clean and open and has a beautiful presentation. The waiting areas are likewise incredibly clean and comfortable, and the excellent Starbucks coffee machine that offered three different types of Starbucks Coffee was definitely a comforting treat.
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February 2024 by Tim Rutkowski
I had to leave my car over night. When I picked up my car it was frosted over from the overnight weather. The car was washed the day before. I would think the car would be inside or dried off. Got home and worked on the car for 30 minutesI was disappointed the small details can go a long way
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February 2024 by Bartolome Manuyag
Dean Klementzos ( Service Advisor ) was very helpful , nice and friendly . I highly recommend him for any questions and advice on your car if you need one .
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February 2024 by Sunday Rodriguez
Amazing service and a great place to stay while you're getting serviced.
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February 2024 by Anthony Labon
The service Rep at Laurel BMW was one of the best persons I've ever met.
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February 2024 by Nawaf Al Hashemi
My go to guy for service is mr Nick H (service advisor) , reliable honest man of his word , gets the work done every-time perfectly , always responsive even on his off days or after hours , never ever disappoints , truly a blessing to be lucky to have your service done by him
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February 2024 by Jay Buis
Jay Buis is our service pro.
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January 2024 by Tony Kozaili
Excellent client service. Very knowledgeable team and white glove service.
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January 2024 by Pezo HDI
I will have to go from five star to one star rating on this dealer. I don’t know what happened to their shop management, but I’m totally disappointed and I will definitely never go back here. two out of three things on my car they didn’t fix properly and the third thing they charged me for it but haven’t even touched it.
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January 2024 by Kwai Pearson
My name is Kwai Pearson and I purchased a 2018 Jaguar F Pace Prestige 35T from the Laurel BMW of Westmont dealership December 20, 2023. On January 18, 2024, less than 30 days after purchase, my car overheated on the express way and I was unable to drive it anymore. From the side of the expressway, I paid to get my car towed to the Laurel BMW of Westmont dealership. Upon arrival, I was instructed to address James Randall as my point of contact in the service department. I left the car with James and he ordered an Uber to take me home because he didn’t have any loaner vehicles to offer me.Later in the evening, James called me to say that Laurel BMW of Westmont didn’t have certified technicians to properly perform diagnostic testing on my Jaguar. From there, he asked me to get my car towed AGAIN to the Jaguar Hinsdale dealership for their mechanics to provide a proper diagnostic. I want to note that this tow wasn’t covered by the dealership although I asked for it be covered.January 24, 2024, Jaguar Hinsdale notified me that my car had over $26K of repairs needed but mainly citing that I needed a new engine. Jaguar Hinsdale filed a claim with AutoNation Car Warranty because my car was still in the 90 day, 4,000 time frame for the repairs to be covered. AutoNation denied the claim.
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January 2024 by Andrew Kentgen
The experience I received from Tony and team at Laurel BMW was phenomenal. He listened, wasn’t pushy, and made sure all of our concerns/questions were answered. As a first time BMW owner, Laurel and BMW have gained a customer for life. Thank you!
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January 2024 by Dee H
Great dealership, very nice and professional people to deal with. From sales to service, I would recommend
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January 2024 by Samuel C
I brought my M340 for a maintenance. The service was excellent. Alexis was very helpful with communicating with me on any of the questions I had. She made the whole process easy and smooth. Will be working with her with future services.
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January 2024 by Michele Patla
I just had to write a review about our experience with Blake Farmer at this dealership. We've worked with other dealerships before and felt like just another customer. Blake really took the time to get to know us, understand our car's problem and our concerns, and provide us with knowledgeable options. We felt taken care of and attended to. Cars can be really expensive, and we felt like he went above and beyond what we expected in today's customer service culture. He really has excellent attention to detail, optimistic demeanor and just an all around can-do, will-fix attitude. We would recommend this place (and Blake) to anyone experiencing car issues or going to a dealership to purchase a new/used car.
