Kohl's is a busy store that carries favorite brands in fashion, footwear, beauty, and home goods designed to fit different personalities and budgets. Customers report a good store atmosphere and find it easy to locate items, often discovering needed things while shopping. The store rewards shoppers with sales and Kohl's Cash to save money, alongside services like hassle-free returns and free store pickup. Customer service experiences vary. Many staff members are described as especially helpful, courteous, and pleasant, working hard to assist customers and guide them to products. However, some experiences note that employees can occasionally seem snappy or put off by questions, indicating room for improvement. The store sees a ton of customers, and exceptional service is highlighted as important for its success. Overall, by watching for sales, shoppers find very good values on its product lines, which range from good to excellent and include both brand name and generic items.
I only give a 3 because many fitting rooms remain closed since COVID, with only one located at the far end of the store currently available. Now that COVID is over, it’s time to reopen the rest of the fitting rooms for customer convenience.
September 2024
Kinda picked over. Lots of mark downs that you have to dig through. Usually have alot more of a clothing selection.
June 2024
Manela was a great help to me. Great Customer service! Thank you!