Cell Phone Stores in Willowbrook, IL

“Best AT&T store ever ! I came in very upset with my bill and not knowing what’s going on I know it wasn’t Oniyvette’s fault but she made my experience a great one I came in upset. I left happy thanks to her for explaining everything to me and being very into detail I will be coming back to the store again. She’s the best ! Highly recommend”

“Larry was friendly, helpful, and very understanding. He took the time to answer my questions and make sure I had everything I needed. The store was also clean and well-organized. Overall, the customer service was excellent, and I would definitely recommend this location!”

“I want to give a huge thank you to Jamie Heitner, Assistant Manager, and David Collado, Retail Specialist, at the Willowbrook Verizon location.

I placed an online order with Verizon, and the order went through successfully. My phone numbers were also successfully ported over to Verizon. The problem started when Verizon required me to be verified before I could pick up my order. Despite the fact that I was physically standing inside a Verizon store, Verizon was unable to verify me.

Because my numbers had already been ported, I was left without phone service. I spent hours making multiple calls to Verizon’s fraud department, porting department, and customer service, but nobody was able to resolve the problem. I was transferred between departments, had calls ended, and repeatedly sent to someone else without anyone actually taking ownership of the situation. My numbers were essentially stuck in limbo, and I couldn’t even get them ported back to my previous provider.

The situation also caused me to incur additional expenses. I had to go to Walmart and purchase a $80 phone simply so I could make calls while I was without service. When I eventually went back to my previous provider, I also lost a promotional line, which caused my monthly bill to increase. On top of that, I had to pay $75 in activation fees for temporary lines just so they could attempt to get my original numbers ported back.

After everything I went through, I was extremely frustrated and was honestly ready to leave Verizon altogether.

That’s when I went into the Willowbrook Verizon location, where Jamie and David stepped in. They showed an incredible amount of patience, professionalism, and determination. They took the time to actually work through the situation with me and ultimately helped get my numbers back.

They also witnessed firsthand the problems I was having with Verizon’s phone representatives and how difficult it was to get anyone to actually help instead of transferring me from department to department.

Jamie and David are the only reason I chose to stay with Verizon after this experience. They went above and beyond when they could have easily told me to call another department like everyone else had.

Verizon’s process failed me at multiple points and caused me unnecessary stress, loss of service, and additional expenses. But Jamie and David did not fail me. They took ownership of the situation, treated me with respect, and actually helped solve a problem that multiple Verizon departments could not.

I sincerely appreciate both of them and believe Verizon should recognize employees like Jamie and David. They turned an extremely frustrating experience into the reason I decided to remain a Verizon customer.”