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“Elizabeth was incredibly knowledgeable navigating the VA loan process. She was unbelievably responsive and empathetic to every concern I had. Elizabeth was genuine, deliberate, and professional each step of the way.”
“The customer relations people at the bank in Spring Grove were pleasant, patient and very helpful straightening out my debt card issues. SBOTL is a big bank with small town service.”
“We’ve tried to call several banks this afternoon, Bertha answered quickly and answered my son’s questions with a very helpful and friendly demeanor! I’d definitely recommend this bank over several larger banks and credit unions in the area.”
“I honestly love this bank. I’ve been here for years and although I do not live in the area you can go to any Wintrust branch and be helped. The bankers here are helpful and always nice. I did get a snobby banker once but I’ll just take it she was having a bad day.”
“I love banking at a hometown bank where they know my name and greet me as I walk in. Donna goes above and beyond and is always there to support or help solve any banking issues that arise.”
“Only experience I have is a boat loan with no problem. Had a question/issue and Amy H from the bank was all over it and extremely nice. Very good experience based on her response, knowledge, timeliness, and great personality. Thank you for the help!”
“The best people around - the entire team is always such a pleasure to work with! Advia has the best products and team in place, would 10/10 recommend. Bilingual service available too, which is great!”
“Ashley N was absolutely on her game. Very thorough and patient with explaining the entire process. I did observe and experience the whole team being very welcoming to me and other customers . One of the employees even went out in the snow across the parking lot and offered coffee or hot chocolate to a motorist waiting for a tow truck. Keep it up Adivia team !!
Thank you all !
Sincerely Steve W”
“I don't usually post on yelp but saw the low star rating for American Community and thought I should post. This bank is just wonderful. The associates have always been very professional, helpful and pleasant. When you enter the lobby, someone always greats you and is willing to guide you to whatever you need to accomplish. I have been banking with them since moving to Woodstock 7 years ago and no matter what concern I have they are most patient and helpful. Love this bank.”
“Alexis Gamboa was a great help during a very long session assisting me with several
tasks. She, and others there, are always polite, kind and helpful!!!”
“We worked with Eric for the past few month and we couldn't be more pleased! Eric worked very hard for us and was able to get us into an appropriate loan that fits our needs. We found our dream home and he made the process super easy. His availability for questions made the process understandable.”
9AM - 5PM
4302 W Elm St, McHenry
Banks
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“Sue was very thorough with everything. She was very helpful and answered all my questions. Plus she helped me get my first home! I'm grateful Sue was there to help with every step!”
“After changing my legal name, I made several attempts over the phone, online, and at other branches to update it on my mortgage record. Unfortunately, my efforts were unsuccessful until Diane L. Friske stepped in and genuinely tried to solve my issue. She went above and beyond, working with the corporate office to update my profile and following up with me later to ensure my satisfaction. Her exceptional treatment made me feel welcomed as their client, which is rare nowadays. If you are looking for a suitable branch, look no further.”
“Genoa City State Bank of the Lakes has got to be the friendliest bank in the area. The service is quick and efficient, the tellers are all very sweet and personable. I’d highly recommend walking in next time you’re looking for a new bank. 5 stars is a no brainier!”
9AM - 5PM
4302 W Elm St, McHenry
Banks
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“Wyatt Fn Earp!!!!Fn : an Apple Macintosh reference. Careful of those Illinois apples now. Love, Adam's (plural) At Play. Courteous polite informative and personable to the highest of echelons.”
9AM - 5PM
118 Cass St, Woodstock
Banks
“Dustin Gibson is the man! Personable, knowledgeable, and proficient. A real pleasure to work with. He really wants to help. I couldn’t recommend this branch more highly.”
“After having issues with the transfer of banks and an out dated account I was ready to find a new bank but went to my local branch and Alyssa was more than helpful in getting it resolved, restoring my faith in ONB.”
8:30AM - 5PM
1500 S Illinois Rte 31, McHenry
Banks
“I've banked with several institutions for both my commerical and personal needs, and American Community has far exceeded any level of service I've previously received. Their staff creates personal relationships while still offering competitive rates and all the technology you want with your bank.”
“Opening a business account with 5/3 couldn't be easier. They were able to pull up all the necessary paper work. All I needed was my ID and EIN number. They did all the legwork and *boom*... Business account open.
I'm very happy working with Dan the business banker and Deen the branch manager. Tay, another banker at this branch was also very helpful in clearing up some issues. Happy to be banking with 5/3 and grateful for your team.”
“I’m a checking account customer. Jennifer is a friendly professional. She helped me with tallying a bag of mixed denominations of coins for cash. I appreciate the nice interaction we had today. The company should know she is the best! Thanks.”
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“Best banking experience, they are always friendly and willing to go above and beyond. Love this bank, I would never go back to chase or any other bank. Small town banking where everyone knows your name and customer service that handles everything to the tee. Plus their mobile app is great.”