Best Buy is a store with a lot of choices for different electronics, including building PCs and laptops. Customers report both good and disappointing experiences. Many describe the staff as extremely friendly, mind-blowing good, and not pushy with no upselling. Several reviews highlight helpful employees who walk customers through various options, answer lots of questions, give insights, and do quick research to find items. The store is noted as clean with plenty of vacant parking. Some customers are super impressed and have had great experiences for years, finding what they needed in seconds and getting items delivered to the store or their home. They enjoy the ability to order online from manufacturers and pick up in person. However, there are also disappointing experiences. One customer reported an issue with a scheduled Apple appointment, noting they were not on the schedule and that the store could not perform a specific warranty replacement despite being Apple certified, which required a trip to another city. While product options can sometimes feel very limited in the store, many leave with the items they need.
broke my phone and geek squad helped me get it replaced for a new one with the best buy phone insurance. it was simple and quick. i was really impressed.
February 2026
My cat dumped the flat screen TV and the center third of the picture went black. Went to Best Buy instead of Wallyworld because the BB sales rep could (and did) walk me through features and options to get what I needed. Good price, and they hauled the broken one away.
February 2026
store shut down for water damage but they let us still buy Pokemon cards because we waited out in the cold, 10/10 service!
