Fifth Third Bank & ATM is a well-regarded financial institution known for its friendly and helpful staff. Customers appreciate the caring service provided by employees, who often go above and beyond to assist with various banking needs. Many reviews highlight positive experiences with staff members, such as quick processing of requests, fee waivers, and handling of fraud cases. Customers feel comfortable and trust the staff, especially those with long-standing relationships at local branches. The bank's atmosphere is welcoming, with employees making efforts to connect with clients, even offering personal recommendations like local restaurants. The bank's multiple branches and ATMs across several states make banking convenient, and its staff members, including those at Westside 53 branch, are recognized for their reliability and dedication. Overall, Fifth Third Bank is seen as a trustworthy and friendly bank that provides good service and cares about its customers’ financial well-being. Despite initial skepticism about the bank’s branding, customers consistently report positive interactions and satisfaction with the services received.
Nathan is so kind and soft-spoken. He removed my monthly fee and my overdraft fee without me asking. As a mom of 2 young kids and a college student, any savings counts! He processed my request quickly and I'm very satisfied with his services.
February 2024
The manager Amy is wonderful, very polite and helpful. The staff are very friendly and accomodating. 5* experience.
January 2024
Great bank, I love the ladies at the Westside 53 branch. They have taken care of my father for years. By far the most tenured employee who I can trust to always keep my parents and their money safe.
