Royal Group is a trusted Toyota dealership known for its honest and friendly service. Customers appreciate the professionalism and personable attitude of staff members, including salespeople and service advisors. Many reviews highlight positive experiences with the service department, describing staff as polite, diligent, and efficient. For example, repairs such as AC fixes and major Tundra repairs are completed promptly, often within the promised timeframe, with charges that are fair and only for labor or necessary parts. Customers also mention that the service team is accommodating, fitting in urgent repairs even with busy schedules, and providing clear, honest communication. The dealership is popular for regular maintenance like oil changes, although some note that appointments are booked two weeks in advance and walk-ins on Saturdays can involve long lines, so early arrival is recommended. Sales experiences are also highly rated; customers report working with knowledgeable and helpful salespeople who assist with test drives and trade-ins, guiding buyers through current market conditions and vehicle options. The dealership’s staff makes the car-buying process smooth and enjoyable, and many customers feel satisfied with the deals they receive, especially when considering the current limited production and high demand for hybrids and electrics. Overall, Royal Group has built a reputation for honest, professional service and customer care, making it a reliable choice for vehicle maintenance and purchase. Their staff’s friendliness, efficiency, and transparency stand out, fostering long-term customer relationships and positive experiences.
