U-Haul Neighborhood Dealer offers a variety of rental trucks and equipment, making the pickup process quick and easy, especially for those who order online. Customers appreciate the simple procedures, such as scanning a driver’s license, which streamline the rental experience. The staff members are generally helpful and knowledgeable about the inventory and rental requirements. They handle both pickups and returns efficiently and with professionalism, even when dealing with rude or upset customers. However, some reviews mention unhelpful or rude staff members, though in some cases, management or other employees step in to resolve issues and provide a positive experience. There have been concerns about reservation changes by U-Haul's main company, including a case where a reserved truck was replaced with a smaller one at the last minute, and the pickup location was altered without fault of the local dealer. One particular employee was praised for honesty and helpfulness, assisting with refunds and addressing discrepancies. Overall, the location is recommended for its friendly service, though customers should be aware of potential reservation changes made by the U-Haul company.
This was an easy pickup for a uhaul. They do rentals of all kinds. I ordered the truck rental online. When I got there I went inside and they used the computer to click through everything and arrange the drop off location. If you are a driver you scan your license photo for them. Easy peazy.
September 2023
There is a woman who works here who is really unhelpful and rude. However, her coworker (or manager) called us to personally apologize afterwards and resolve the issue we were facing.
March 2022
Rented a truck recently for a weekend, everything was good.
