U-Haul Neighborhood Dealer offers a variety of rental trucks and equipment, making the pickup process quick and easy, especially for those who order online. Customers appreciate the simple procedures, such as scanning a driver’s license, which streamline the rental experience. The staff members are generally helpful and knowledgeable about the inventory and rental requirements. They handle both pickups and returns efficiently and with professionalism, even when dealing with rude or upset customers. However, some reviews mention unhelpful or rude staff members, though in some cases, management or other employees step in to resolve issues and provide a positive experience. There have been concerns about reservation changes by U-Haul's main company, including a case where a reserved truck was replaced with a smaller one at the last minute, and the pickup location was altered without fault of the local dealer. One particular employee was praised for honesty and helpfulness, assisting with refunds and addressing discrepancies. Overall, the location is recommended for its friendly service, though customers should be aware of potential reservation changes made by the U-Haul company.
Brad and the service man provide fast and reliable service!
July 2026
Easy-peezy day rental within the city of Bloomington. The team at Southside Rentals made it very easy to rent a small panel truck U-Haul at a very affordable rate. Super clean. Truck was in great shape.
May 2026
The gentleman at the counter was informative and prompted me through my check in/out process with ease. I wish I got his name, he was working this Sunday. Great service!
