The Verizon store offers mobile, 5G home internet, and business services. Orders can be placed online for in-store pickup, free 2-day shipping, or same-day delivery. The staff is frequently described as friendly, professional, helpful, and understanding. They provide excellent service in a clean and well-organized store, assisting with issues like fraudulent charges, phone trades, and repairs. However, wait times can be long, and some customers have experienced issues with line management and order of service. The location may not handle all transactions, such as trade-ins, directing customers to corporate stores when necessary.
Friendly, professional. I needed to turn in a trade-in phone, but our store is not corporate store so they gave me directions to the nearest one.
September 2024
The staff at this Verizon store were super friendly and helpful! The store was clean and well-organized, and the service was excellent. I highly recommend this location!
July 2024
Very helpful and understanding. Ken helped me fix a fraudulent charge on my account that TCC Martinsville said to do to enable the internet. They helped me fix this issue, changed my information back to original, and get a return label with no charges to my account.
