The Verizon store offers mobile, 5G home internet, and business services. Orders can be placed online for in-store pickup, free 2-day shipping, or same-day delivery. The staff is frequently described as friendly, professional, helpful, and understanding. They provide excellent service in a clean and well-organized store, assisting with issues like fraudulent charges, phone trades, and repairs. However, wait times can be long, and some customers have experienced issues with line management and order of service. The location may not handle all transactions, such as trade-ins, directing customers to corporate stores when necessary.
Brennan was a great help and very accommodating. I’m a senior citizen and he was patient and kind. He fixed my problem efficiently.
June 2026
Ken helped me look for the best deal when I came to trade in my iPhone 11 (I know, ancient). He was also helpful and patient when we had to make some changes to our account since we share a family plan with in-laws in Ohio. He even installed my new screen protector for me in store. Impressed with the customer service!
October 2024
Friendly, professional. I needed to turn in a trade-in phone, but our store is not corporate store so they gave me directions to the nearest one.
