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November 2023 by Jim Shadoan
I had fraudulent charges on my account. I went to the Carmel branch at 9:30am and spent 45 minutes trying to get it addressed and get a new Debit card. They took and cut up my old card gave me a new card and said they would debit my account for the fraudulent transactions. The next day I received 12 more fraudulent transactions all from one of the fraud vendors Iocations I identified the day before. I called customer service and they said the branch manager at Carmel erroneous had not turned off my old card. They said they could not deny the 12 new pending fraudulent transactions but that they could be disputed and I would have to wait 10 to 90 days to get my funds back. Will be closing my account in 90 days and never use First Merchants again!!Update on 10/31/23 - regional manager did followup and finally got my money back in my account (provisionally). Changing my review from 1 star to 3 star. Hope others don’t go through this.
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November 2023 by Mauricio Morell
Great service with very friendly staff, always making one feel very well taken care of.
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May 2022 by riddhi vyas
Excellent service. I was there regarding my property tax inquiry. Monica help me a lot. She called another branch and confirm the information, to clear my doubts.
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November 2021 by Lena R
Great location, friendly and knowledgeable bankers
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November 2021 by Joanna P.
First time home buyer here. The process was anything but smooth. I was given wrong information, paperwork wasn't filed in a timely fashion, paperwork was filed incorrectly, communication was horrible, I was ignored by the Loan Officer, Tim D. It was a horrible experience. I'd recommend looking for another bank so you don't have to go through the process I went through.
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May 2021 by Charles Gordon
Fast and friendly staff! My loan processing and accounting opening experiences have been superb! Five stars!!!
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May 2021 by Elena Brodskiy
Great location, friendly and knowledgeable bankers
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May 2019 by Justin C
Exceptional customer service. Very friendly and kind people. Also dog friendly if your dog is as pretty as mine. Bank manager is a hottie.
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May 2019 by Erick Bradford
Complete waste of time. They are all happy to say they will help till they pull your score and then they want nothing to do with you if you don't have perfect credit. Especially Megan Chandler.
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August 2018 by James M.
Recently sold a house where First Merchants was the mortgage lender. The closing company confirmed wiring them the money, however they have continued to bill me and indicate they have no record of receiving the payment. While I'm sure this is just grievous incompetence and not a literally criminal Wells Fargo style attempt to blatantly steal money from a customer, and will probably be resolved without me having to resort to actual legal threats, I'm still gonna go with 1 star for having to spend hours on the phone with this bank talking to person after person who could not verify whether on not they received a federally insured wire transfer and who refused to just cancel auto pay on the mortgage that should no longer exist. Update: 72 hours and they have confirmed that they received $172000 to pay off the mortgage but refuse to confirm to me that they have closed the loan, still have not confirmed that they have stopped the automatic billing, and still have not refunded me the $1900 that they charged after the loan was paid off. I retract my certainty that this is all just incompetence. They may just be very intentionally stealing money from customers. Stay away. Update: 1 week, still haven't returned my money.
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March 2017 by nathan price
Extremely inefficient bank. Releasing of titles takes 1 month plus, putting yourself at risk legally.
