First Merchants Bank receives consistently excellent reviews for its friendly and helpful service. Staff members are noted for being pleasant, professional, and going above and beyond for customers, even staying late to assist with time-sensitive needs. Reviews highlight fantastic service for both personal and property tax-related transactions, with employees taking time to explain details and confirm information. Customers express great satisfaction, calling it a great company with great people and stating they love banking there.
Friendly and personable, great app, easy to use features, this location took care of some checks quickly for me. Noticed a clean and polished setup with drive thru, can recommend their basic banking services however they desperately need some relevant CashApp type rewards on their credit cards.
January 2026
I went to the bank with several questions, and Sandra helped me so much. She was extremely kind, patient, and professional, and she was able to help me with everything I needed. Excellent customer service. Thank you, Sandra!
October 2025
Always the best service ; so friendly and helpful. I was asked to move my account to a new bank and asked why? I love it here.
