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February 2024 by Jessica Larson
We purchased our two bikes and just recently a new rack for our car. We absolutely love our bikes, and knowing we can get them serviced. The rack purchase was great. They set up the rack, showed us how everything worked, and helped secure our bikes. Awesome! Thank you! Shop Local,
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February 2024 by Patrick O'Neill
Thank you for going above and beyond to help me with my blown tire. Today has been a trying day—you brightened it up more than you know. Thank you ?
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November 2023 by Kevin Anderson
I bought a bike there a few years back and was completely satisfied. Today I broke the shift cable on a different bike and they were able to fix it right away!! Thanks.
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September 2023 by Nick Margol
I have given The Bike Line a number of chances and I continue to leave with a bad taste in my mouth. They make a habit of speaking down to customers, a review I have heard from most everyone I know that has visited the shop. The never seem to have stock in any of the parts I am looking for (even when they are very common) and they have a very small selection of tools and consumable products. I only ever stop in because of location convenience.
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September 2023 by Hannah Varadi
I bring my bike to Bike Line whener I need repairs because I live near Broad Ripple. Frankly, I’m sorry and surprised that other commenters have apparently had bad experiences here. The staff have always been very friendly, respectul, and transparent with me. They let me know the cost breakdown in advance, and they always solve the problem within the timeline they give (sometimes quicker!). I’ve never bought anything from here, so I can’t comment on the sales team, but I would at least definitely recommend this place on the Service side.
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September 2023 by Hannah V.
I bring my bike to Bike Line whener I need repairs because I live near Broad Ripple. Frankly, I'm sorry and surprised that other commenters have apparently had bad experiences here. The staff have always been very friendly, respectul, and transparent with me. They let me know the cost breakdown in advance, and they always solve the problem within the timeline they give (sometimes quicker!). I've never bought anything from here, so I can't comment on the sales team, but I would at least definitely recommend this place on the Service side.
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September 2023 by Wayner Abarca
Absolutely terrible customer service.We stop by today to look for helmets, a saddle, and a new bike bag. Had one of the worst shopping experiences I've ever had.We were looking at the un-boxed helmets on the display, and an older, female employee came over and very rudely started. lecturing us about not opening the boxed helmets. We weren't even looking at the boxed helmets, nor had we even touched one single box. A few minutes later, she came over while we were taking a picture of one of the helmets and told us that we weren't allowed to take pictures of anything in the store because all we wanted to do was look here and go buy online. she grabbed the helmet out of my hand, I nicely told her that she was very rude, and we left the store. And she started yelling bye-bye bye-bye bye-bye.This lady doesn't know me, but I go to great lengths to shop local. When I could easily click a button and order something online and I make an effort to find a locally owned shop to go purchased or order a product from them. But, I like to decide before and read reviews and watch YouTube reviews. Then, get the awesome experience of buying in person at local stores.The crazy thing is, she's all worried about people buying stuff online and this store sells products online.No one deserves to be treated the way we were. This local store has lost a customer forever.
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September 2023 by Mark M.
Absolutely terrible customer service. We stop by today to look for helmets, a saddle, and a new bike bag. Had one of the worst shopping experiences I've ever had. We were looking at the un-boxed helmets on the display, and an older, female employee came over and very rudely started. lecturing us about not opening the boxed helmets. We weren't even looking at the boxed helmets, nor had we even touched one single box. A few minutes later, she came over while we were taking a picture of one of the helmets and told us that we weren't allowed to take pictures of anything in the store because all we wanted to do was look here and go buy online. she grabbed the helmet out of my hand, I nicely told her that she was very rude, and we left the store. And she started yelling bye-bye bye-bye bye-bye. This lady doesn't know me, but I go to great lengths to shop local. When I could easily click a button and order something online and I make an effort to find a locally owned shop to go purchased or order a product from them. The crazy thing is, she's all worried about people buying stuff online and this store sells products online. No one deserves to be treated the way we were. This local store has lost a customer forever.
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September 2023 by Rodney Wilson
Selling you a bike, this is a great shop. But if you need help with modifications even when you're paying for it to make your bike fit to you, I probably would find Somebody Else.
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August 2023 by Gregg Z.
This is yet another comment, among many I see here, about the general rudeness of the staff. Not going to bore you with details. The manager (?) treated my son and wife very poorly, culminating in them being asked to leave, and when my 12 yo daughter said "sorry about that" the manager said "you should be". I don't know if its the way certain people look, or if the staff is trained to be "aggressive" when customers are perceived to be "lingering" (my son was trying on helmets for about 10 minutes). But it was made clear that this is a "buy now or get out" kind of business. It also appears to be the kind of place that tries to intimidate people. i'm not sure why their customer service model is based on talking down to customers but hey, whatever works for them. What works for me is spending my money elsewhere. Sorry, Bike Line, but you're not that exclusive, and you're not that special. Take a customer service seminar. Be nicer.
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July 2023 by Makayla W.
I went to pick up a package. The bald head white man up there accuse me of fraudulent acts and said I don't look surprised. All I I was doing was working and for him to say that just didn't make any sense. I was surprised because I haven't had no problem until I got to this store. All I do is pick up packages and ship them off to customers.
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July 2023 by Ben Fraley
I have bought 5 bikes over the last several years, always positive experience. Highly recommend.
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June 2023 by Chris Johnson
I pre ordered a bike here and once it arrived the workers let customers ride my bike, that I put money down on. Tires were dirty and low on air; front wheel was loose almost ready to fall off! Owner and staff were not very nice after showing them the obvious proof that this bike I ordered had shown wear and tear and the integrated computer on the bike showed miles on bike. I ordered a Trek bike well worth over $8,000 and these workers let customers go test riding on it. Look at previous reviews the staff are known to sell pre order bikes to those who did not put money down on it and let them test ride the bike before the actual buyer comes in to buy the bike! Total non-sense, these staff members are crooks, they play friendly, but they are wolves in sheep's clothing. They all about making money well before the buyer comes in, no matter if I arrive four days after the bike arrives the staff members will sell my bike, to nearest interested customer.
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June 2023 by Erin H.
Guess my new ebikes were too low brow for them? Man... bike like has serviced my Townie and Cannondale as recent as 2 years ago ... but never again. I walk in today and take a second to get my bearings and am asked if I need any help. I say, "no Im just looking...we just bought new ebikes and Im ready to accessorize". Very quickly I am asked "what kind". (Aventons) ... then its "maam I dont think I have anything in this store that will work for you." I pause...speechless, thinking really? Bells, bottle cages...glasses (which is what I came for).... and in that time she decides I must not get it at all and shows me how bags are rack specific and will only work on specific racks. Never asked what I was looking for.... so I shared, at that point pretty caught off guard by the whole thing, that I dont necessarily know that I'm interested in bags. And she walks away. Found the glasses I was looking for...but at this point I think i'll take my dollars elsewhere. Geesh. Good thing we have other bike shops in town! Went from being excited to buy a bell, a bottle cage and some shades and maybe see what Electra gear they had for my Townie on my day off to being bummed and goin home. Since when is it a crime to just look at product in a store!
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May 2023 by Shannon J.
They tuned up my bike within a few hours and replaced the chain. Very happy with the results!
