Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Carmel store. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The Greyhound Pass Verizon store is praised for its friendly and helpful staff. Customers have highlighted the excellent teamwork among the employees, with new associates like Jeff receiving support and guidance from their colleagues. The store is well-organized, clean, and tidy, providing a pleasant shopping environment. Whether you're a Verizon customer or considering switching, the staff is known for their courteous and efficient service. Customers have appreciated the patience and kindness shown by representatives like Deangelo when assisting senior citizens. The store's online appointment booking system also adds to the convenience for customers. Overall, Verizon's Carmel location offers a positive customer experience, with a focus on meeting the diverse needs of its clients through a range of in-store and online services.
Came into the store with an issue that Verizon online customer service was unhelpful with, and Greg took the time to listen and give his best assistance for my problem. I appreciate that he tried every avenue available to him to help me. Thanks, Greg!!
January 2026
I had an excellent experience at Verizon today thanks to Greg and Tanner (the manager). They were extremely helpful, knowledgeable, and took the time to make sure everything was taken care of. They truly went above and beyond, and I’m so grateful for their help. Thank you both!
June 2025
My daughter’s phone stopped working, so I went to the store at 7:58 p.m., unaware it was closing in just two minutes. I offered to return the next day, but the staff waved off my concern, saying, “No worries, we’ve got you.” Ten minutes later, I left with a fixed phone, my daughter’s hero status still firmly intact.
