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“My phone needed replaced I moved to an Iiphone for the first time. It was a good deal and affordable plan there. Manager Ralph set me up and helped me get used to using the iPhone. He did a very fine job servicing my needs in a crisis since I suddenly broke my phone and had an immediate need for my business and personal use.”
“The gentleman at the location in St. John Indiana made the process of upgrading my phones very easy. While I was there a few people came in and needed help with small issues with their phones and they were so kind and helpful to every person.”
“Our sales representative, Misael, was by far the nicest guy I've ever dealt with at AT&T. He helped us choose our best options and walked us through the whole process. For the first time ever, I didn't feel pressured to make a purchase or feel like I was bothering them with my questions. In summary, thanks to Misael, it was my best experience I've ever had there.”
“AMAZING service.
I came in for an iPhone phone repair (on Christmas Eve!) and Will had me out the door with a new screen and a new battery in less than 30 minutes.
Clean facility, plenty of parking, and super friendly staff. They genuinely wanted to help, and I saw that sentiment with several other customers who came in while I was waiting.
I’ve been to other technology repair stores over the years where employees seem disinterested and annoyed - my experience here was WAY better.
One parent came in with a broken PlayStation console and the staff were able to - quite literally - save Christmas.
Will definitely be back if I ever need another screen replacement or battery replacement or really any other issue with my electronics.”
“Had a wonderful experience!! A gentleman named Alex helped me pick out my perfect phone ? He was patient and very informative. I will definitely be coming back in the future! Thank you, Alex, for the incredible customer service!! ?”
“We came to the store to have our new phones activated. Nick helped us, he was great and very patient, we were there for 2 hrs. However, the girl who was also there. I think her name was Amber and the person in charge. She was not 1 bit friendly terrible customer skills. We are glad we had Nick to help us
Great job!!”
“Lost my phone and max Barnes was so patient and helpful even set up an older phone he had so I would still have connections to my business colleagues uninterrupted until I got my replacement. Max didn't have to do that he's awesome!”
“Eddie, the sales associate at this location, was extremely helpful and went well above and beyond what any other sales person might do. When it appeared that I might not qualify for the service I wanted Eddie made it happen. Verizon, ATT, and Tmobile should be ashamed. The service and respect I received from this location far exceeded any other experience I had from those three other competitors. If you are in the market for a cheaper alternative and yet still desire the best in customer care, Go see Eddie. He will get you taken care of.”
“I recently had the pleasure of purchasing the newest Motorola flip phone at Cricket, and my experience was nothing short of amazing, thanks to Izaiah. From the moment I walked in, he was warm, approachable, and genuinely focused on helping me find the perfect phone. He walked me through the phone's innovative features, including the secondary screen on the back, explaining how it works for notifications, selfies, and more. His deep knowledge of the product, paired with his ability to explain complex tech in a simple, engaging way, made the entire process feel seamless and informative.
What truly stood out, though, was Izaiah’s customer-first approach. There was no pressure or rush — he took the time to answer every question, make sure I understood all my options, and even helped me set up the phone when I was ready to purchase. He made sure I felt confident in my decision and offered clear, transparent pricing. Izaiah’s exceptional service and expertise not only made me excited about my new phone but also turned a typical transaction into a memorable experience. If you're in the market for a new device, I highly recommend seeking out Izaiah at Cricket — he’s a true professional who cares about his customers.”
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“Seth is so knowledgeable and helpful!!! I had the pleasure of working with him on numerous occasions with different issues I was encountering. He was extremely helpful, gracious a patient with this older customer, something I don’t experience all the time!! Each time I went in he took his time and explained the process to me so I was clear on what to expect. I found him much more helpful than the gentleman I had spoken with on the phone from AT&T. Even checking back with me to make sure things were going well. Bravo Seth for doing such a great job and going above and beyond!!”