1st Source Bank is known for its exceptional customer service and helpful staff. Customers have consistently praised the understanding and patience of the employees, especially during difficult situations such as the death of a loved one. The team at the Columbia City branch has been particularly commended for their outstanding assistance, going above and beyond to accommodate the unique needs of their clients. The bank manager is also noted for their kindness and patience. Overall, 1st Source Bank is highly regarded for its dedicated and compassionate team.