Auto Detailing in Columbia City, IN

“Edit: After getting nowhere with Ford Corporate, my last resort was emailing the GM, Kasey. After reading about my situation, he stepped up and helped arrange a vehicle so I could tow my grandfather’s F-100 to get the exhaust work done. I really appreciate Kasey and the rest of his team for making it right.

Original review: Not a great experience. I’ve had my Mustang and truck serviced here multiple times and have always enjoyed working with this dealership — until now.

I was contacted about a recall for non-working trailer brakes on my 2021 F-150 and scheduled a Ford Mobility visit. The morning of my appointment, I received a text saying the technician called off and they wouldn’t be able to work on my truck. After some back and forth, I explained that I needed to tow the following Monday — I’m taking my grandfather’s F-100 to a shop for exhaust work, with an appointment scheduled well in advance at a shop with a long wait list and a car hauler already rented. I asked if I could drop off my F-150 and use a loaner without the recall issue. They were unwilling.

Instead, I was told I should just risk driving the truck with a potentially non-functioning brake controller and no electric trailer brakes. When I pushed back, they refused to accept any responsibility if something happened while towing under a known recall condition — and over text, told me to take it up with Ford Corporate if there was an accident. On top of all that, they also stated there is currently no fix available, so they can’t even repair the truck regardless.

A really disappointing experience from a local hometown dealer I’ve otherwise had nothing but good things to say about.”

“Connor Nix did the right thing for my situation he took the car back and giving me my trade value back.I am in hopes to get this money today or definitely Wednesday we have had are issues but good guy treats customer good ! Florida cars will take care of there customers Thank you Connor for everything maybe future buys can be with u thanks again”

“Bought my second Ford Superduty here. Great selection; good price & value. Knowledgeable team and super efficient getting transaction completed. Would buy here again.”