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“They do excellent, thorough work and gave my Jeep back clean. Their facility is nice and the employees make you feel comfortable and relaxed. I had a short wait on my rental and they have a nice waiting area and offered water and stuff to make me comfortable while I waited. They were super professional. Will definitely use them again and refer others to them.”
“Customer service was superior, Keith was very polite and informative helping me to decide on products to use for my car. I also like the fact that they can plug in and get a reading for a check engine light and help analyze the problem. I will be visiting again and also let my friends know orieley s is the place to go and ask for Keith !”
“Easy! Convenient! Affordable!!!! Scheduled oil change, the whole process was very smooth. Family owned and operated you can trust the honest experienced crew at Gene Reeg!”
8AM - 5:30PM
3100 E. Business Highway 30, Columbia City
Auto Parts
“Edit: After getting nowhere with Ford Corporate, my last resort was emailing the GM, Kasey. After reading about my situation, he stepped up and helped arrange a vehicle so I could tow my grandfather’s F-100 to get the exhaust work done. I really appreciate Kasey and the rest of his team for making it right.
Original review: Not a great experience. I’ve had my Mustang and truck serviced here multiple times and have always enjoyed working with this dealership — until now.
I was contacted about a recall for non-working trailer brakes on my 2021 F-150 and scheduled a Ford Mobility visit. The morning of my appointment, I received a text saying the technician called off and they wouldn’t be able to work on my truck. After some back and forth, I explained that I needed to tow the following Monday — I’m taking my grandfather’s F-100 to a shop for exhaust work, with an appointment scheduled well in advance at a shop with a long wait list and a car hauler already rented. I asked if I could drop off my F-150 and use a loaner without the recall issue. They were unwilling.
Instead, I was told I should just risk driving the truck with a potentially non-functioning brake controller and no electric trailer brakes. When I pushed back, they refused to accept any responsibility if something happened while towing under a known recall condition — and over text, told me to take it up with Ford Corporate if there was an accident. On top of all that, they also stated there is currently no fix available, so they can’t even repair the truck regardless.
A really disappointing experience from a local hometown dealer I’ve otherwise had nothing but good things to say about.”
8AM - 5PM
513 S Main St, Columbia City
Auto Parts
“The employee was very good to me and very helpful.. and patient..even unlocked the door for me at two minutes after time of closing.. living out of town an hour they was a blessing..thank you guys.. greatly appreciated...”
“I was having trouble getting a warrantied part replacement from a shop I used in Columbia City and now I am in Wisconsin. However, I spoke with Patty and she helped me get it worked out! She was very helpful and I really appreciate here time and attention to the details! Wish I had someone like her around where I live in Wisconsin! Amazing Customer Service! Sounds like others have found her to be extremely helpful as well!”
“We desperately needed last-minute help putting a mower tire back onto a rim. They were able to do it for us next day! They were kind and super helpful and we will definitely be reaching out next time we have any kind of tire issue!”
“I just purchased my first set of tires for my new car at Columbia City, Indiana Walmart. Great experience with the scheduling and technicians, they all did a great job. I appreciate them so very much. Thank you! Ann MorrisService: Auto tire replacement”
Auto Parts
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“Our vehicle was in an automobile accident and needed some attention. Our insurance had us work through Buchanan and we had a great experience! The staff were welcoming and easy to work with. Our vehicle looks brand new and we’re thankful for their attention to detail and customer service. Thank you to everyone on the Buchanan Team!”